All Outputs (195)

Strategic B2B customer experience management: the importance of outcomes-based measures (2017)
Journal Article
Zolkiewski, J., Story, V., Burton, J., Chan, P., Gomes, A., Hunter-Jones, P., …Robinson, W. (2017). Strategic B2B customer experience management: the importance of outcomes-based measures. Journal of Services Marketing, 31(2), 172-184. https://doi.org/10.1108/JSM-10-2016-0350

Purpose

The purpose of this paper is to critique the adequacy of efforts to capture the complexities of customer experience in a business-to-business (B2B) context using input–output measures. The paper introduces a strategic customer experience m... Read More about Strategic B2B customer experience management: the importance of outcomes-based measures.

A bricolage perspective on service innovation (2017)
Journal Article
Witell, L., Gebauer, H., Jaakkola, E., Hammedi, W., Patricio, L., & Perks, H. (in press). A bricolage perspective on service innovation. Journal of Business Research, 79, https://doi.org/10.1016/j.jbusres.2017.03.021

Service innovation is often viewed as a process of accessing the necessary resources, (re)combining them, and converting them into new services. The current knowledge on success factors for service innovation, such as formalized new service developme... Read More about A bricolage perspective on service innovation.

Building interfirm leadership: a relational identity perspective (2017)
Journal Article
Hao, B., Feng, Y., & Ye, J. (2017). Building interfirm leadership: a relational identity perspective. European Management Journal, 35(5), https://doi.org/10.1016/j.emj.2017.03.010

While leadership has been recognized as an approach to facilitating network orchestration, little is known about the mechanism through which a hub firm enhances interfirm leadership. Grounded on the theory of social identity and network orchestration... Read More about Building interfirm leadership: a relational identity perspective.

Tensions within management roles in healthcare organisations (2017)
Journal Article
Scott, A., & Timmons, S. (2017). Tensions within management roles in healthcare organisations. Nursing Management, 24(1), 31-37. https://doi.org/10.7748/nm.2017.e1569

Aim: This article reports the results of a study that gives an insight into ward leaders’ perspectives of their leadership role and explores how they deliver leadership at ward level within organisational constraints and processes. Previous studies h... Read More about Tensions within management roles in healthcare organisations.

Improving supply chain social responsibility through supplier development (2017)
Journal Article
Zhang, M., Pawar, K. S., & Bhardwaj, S. (in press). Improving supply chain social responsibility through supplier development. Production Planning and Control, 28(6-8), https://doi.org/10.1080/09537287.2017.1309717

Corporate social responsibility (CSR) emphasises that the entire supply chain of a company should protect natural environment and contribute to social well-being in a tangible way. This study aims to clarify the effects of supplier development practi... Read More about Improving supply chain social responsibility through supplier development.

Antecedents of green supplier championing and greenwashing: An empirical study on leadership and ethical incentives (2017)
Journal Article
Blome, C., Foerstl, K., & Schleper, M. C. (2017). Antecedents of green supplier championing and greenwashing: An empirical study on leadership and ethical incentives. Journal of Cleaner Production, 152, https://doi.org/10.1016/j.jclepro.2017.03.052

Buying firms are increasingly confronted with compliance scandals in their upstream supply chain, for which they are held accountable by their stakeholders. Purely symbolic practices, typically referred to as greenwashing, as well as substantive prac... Read More about Antecedents of green supplier championing and greenwashing: An empirical study on leadership and ethical incentives.

Is there a prison size dilemma?: an empirical analysis of output-specific economies of scale (2017)
Journal Article
Hennebel, V., Simper, R., & Verschelde, M. (2017). Is there a prison size dilemma?: an empirical analysis of output-specific economies of scale. European Journal of Operational Research, 262(1), https://doi.org/10.1016/j.ejor.2017.03.055

We advocate a nonparametric multi-output framework to estimate output specific economies of scale and we apply this model to male prisons in England and Wales over the sample period 2009-2012. To estimate output-specific returns to scale in prisons,... Read More about Is there a prison size dilemma?: an empirical analysis of output-specific economies of scale.

Does mispricing, liquidity or third-party certification contribute to IPO downside risk? (2017)
Journal Article
Reber, B. (2017). Does mispricing, liquidity or third-party certification contribute to IPO downside risk?. International Review of Financial Analysis, 51, https://doi.org/10.1016/j.irfa.2017.03.001

This study analyses the impact of initial return, post-issue liquidity, and third-party certification on downside risk of initial public offerings (IPOs). Downside risk, measured by value-at-risk (VaR) and conditional value-at-risk (CVaR), draws upon... Read More about Does mispricing, liquidity or third-party certification contribute to IPO downside risk?.

Bank efficiency, productivity, and convergence in EU countries: a weighted Russell directional distance model (2017)
Journal Article
Fujii, H., Managi, S., Matousek, R., & Rughoo, A. (2018). Bank efficiency, productivity, and convergence in EU countries: a weighted Russell directional distance model. European Journal of Finance, 24(2), 135-156. https://doi.org/10.1080/1351847X.2017.1303527

The objective of this study is three-fold. First we estimate and analyse bank efficiency and productivity changes in the EU28 countries with the application of a novel approach, a weighted Russell directional distance model. Second, we take a disaggr... Read More about Bank efficiency, productivity, and convergence in EU countries: a weighted Russell directional distance model.

An investigation into multivariate variance ratio statistics and their application to stock market predictability (2017)
Journal Article
Hong, S. Y., Linton, O., & Zhang, H. (2017). An investigation into multivariate variance ratio statistics and their application to stock market predictability. Journal of Financial Econometrics, 15(2), 173-222. https://doi.org/10.1093/jjfinec/nbw014

We propose several multivariate variance ratio statistics for “testing” the weak form Efficient Market Hypothesis and for measuring the direction and magnitude of departures from this hypothesis. We derive the asymptotic distribution of the statistic... Read More about An investigation into multivariate variance ratio statistics and their application to stock market predictability.

Therapeutic communities (2017)
Book Chapter
Clarke, S., Winship, G., Clarke, J., & Manning, N. (2017). Therapeutic communities. In M. Chambers (Ed.), Psychiatic and mental health nursing: the craft of caring (631-640). Abingdon: Routledge

Learning Outcomes: By the end of this chapter we hope that you will be able to: 1.Understand some of the core principles underlying Therapeutic Communities (TCs). 2.Identify the historic roots behind TCs in terms of providing an alternative therapeut... Read More about Therapeutic communities.

Advancing gendered analyses of entrepreneurship: a critical exploration of entrepreneurial activity among gay men and lesbian women (2017)
Journal Article
Marlow, S., Greene, F. J., & Coad, A. (2018). Advancing gendered analyses of entrepreneurship: a critical exploration of entrepreneurial activity among gay men and lesbian women. British Journal of Management, 29(1), 118-135. https://doi.org/10.1111/1467-8551.12221

This paper advances contemporary gendered analyses of entrepreneurial activity by exploring self-employment amongst gay men and lesbian women. Within current entrepreneurial debate, heterosexual women have become the visible embodiment of the gendere... Read More about Advancing gendered analyses of entrepreneurship: a critical exploration of entrepreneurial activity among gay men and lesbian women.

Introduction to China’s new normal economy (2017)
Journal Article
Zhang, J., & Chen, J. (in press). Introduction to China’s new normal economy. Journal of Chinese Economic and Business Studies, 15(1), https://doi.org/10.1080/14765284.2017.1289454

China’s economic reform has been successful, making it become a major economic power. Largely relied on low-cost investment, cheap and abundant labour and use of natural resources to support growth, China has faced a number of challenges including hi... Read More about Introduction to China’s new normal economy.

When Democratic Principles are not Enough: Tensions and Temporalities of Dialogic Stakeholder Engagement (2017)
Journal Article
Passetti, E., Bianchi, L., Battaglia, M., & Frey, M. (2019). When Democratic Principles are not Enough: Tensions and Temporalities of Dialogic Stakeholder Engagement. Journal of Business Ethics, 155(1), 173-190. https://doi.org/10.1007/s10551-017-3500-z

© 2017, Springer Science+Business Media Dordrecht. Stakeholder engagement and dialogue have a central role in defining the relations between organisations and their internal and external interlocutors. Drawing upon the analysis of dialogic motifs, po... Read More about When Democratic Principles are not Enough: Tensions and Temporalities of Dialogic Stakeholder Engagement.

Co-creation of social innovations and new professional institutions: diffusion of therapeutic patient education (TPE) for diabetes in Austria (2017)
Journal Article
Windrum, P., Schartinger, D., & Waring, J. (in press). Co-creation of social innovations and new professional institutions: diffusion of therapeutic patient education (TPE) for diabetes in Austria. Industry and Innovation, https://doi.org/10.1080/13662716.2017.1295363

Patient-centred education in diabetes is a radical social innovation that alters the social and medical relationship between patients and medics. This paper discusses the ways in which institutional work conducted by national and international profes... Read More about Co-creation of social innovations and new professional institutions: diffusion of therapeutic patient education (TPE) for diabetes in Austria.

The importance of ergonomic design in product innovation: lessons from the development of the portable computer (2017)
Journal Article
Windrum, P., Frenken, K., & Green, L. (in press). The importance of ergonomic design in product innovation: lessons from the development of the portable computer. Industrial and Corporate Change, https://doi.org/10.1093/icc/dtx006

The article addresses the role of ergonomic design in product innovation. Designers meet users’ needs by developing solutions to complex trade-offs—reverse salients—between a product’s characteristics. The fundamental ergonomic design challenge in po... Read More about The importance of ergonomic design in product innovation: lessons from the development of the portable computer.

Business process management and supply chain collaboration: effects on performance and competitiveness (2017)
Journal Article
Pradabwong, J., Braziotis, C., Tannock, J. D., & Pawar, K. S. (2017). Business process management and supply chain collaboration: effects on performance and competitiveness. Supply Chain Management, 22(2), 107-121. https://doi.org/10.1108/SCM-01-2017-0008

Purpose: This study aims to examine the interrelationships among business process management (BPM), supply chain collaboration (SCC), collaborative advantage and organisational performance.
Design/methodology/approach: Data were collected from 204 m... Read More about Business process management and supply chain collaboration: effects on performance and competitiveness.

Synergies and tensions between and within domestic and international market activities of firms (2017)
Journal Article
Karafyllia, M., & Zucchella, A. (2017). Synergies and tensions between and within domestic and international market activities of firms. International Business Review, 26(5), 942-958. https://doi.org/10.1016/j.ibusrev.2017.03.003

© 2017 Elsevier Ltd The distinction between domestic and international market activities has an idiosyncratic meaning for international business research. This study examines the significant yet unclear role of domestic market activities for the inte... Read More about Synergies and tensions between and within domestic and international market activities of firms.

Religiosity versus rationality: depositor behavior in Islamic and conventional banks (2017)
Journal Article
Aysan, A. F., Disli, M., Duygun, M., & Ozturk, H. (2018). Religiosity versus rationality: depositor behavior in Islamic and conventional banks. Journal of Comparative Economics, 46(1), https://doi.org/10.1016/j.jce.2017.03.001

This study investigates the behavioral aspects of Islamic bank depositors in a dual banking system. By categorizing depositors into groups based on the amount of their deposited funds, we estimate the responses of these groups to interest rate change... Read More about Religiosity versus rationality: depositor behavior in Islamic and conventional banks.

Contextual Influences on Message Persuasion: The Effect of Empty Space (2017)
Journal Article
Kwan, C. M. C., Dai, X., & Wyer, R. S. (2017). Contextual Influences on Message Persuasion: The Effect of Empty Space. Journal of Consumer Research, 44(2), 448-464. https://doi.org/10.1093/jcr/ucx051

The empty space that surrounds a text message can affect the message's persuasiveness. Seven studies provide converging evidence in both field and laboratory settings that people find a message less persuasive, and are less likely to act on its impli... Read More about Contextual Influences on Message Persuasion: The Effect of Empty Space.