All Outputs (4)

Talking about frailty: health professional perspectives and an ideological dilemma (2020)
Journal Article
Cluley, V., Martin, G., Radnor, Z., & Banerjee, J. (2022). Talking about frailty: health professional perspectives and an ideological dilemma. Ageing and Society, 42(1), 204-222. https://doi.org/10.1017/S0144686X20000884

Frailty is increasingly used in clinical settings to describe a physiological state resulting from a combination of age-related co-morbidities. Frailty also has a strong 'lay' meaning that conjures a particular way of being. Recent studies have repor... Read More about Talking about frailty: health professional perspectives and an ideological dilemma.

The use of visual images to convey complex messages in health settings: Stakeholder perspectives (2020)
Journal Article
Cluley, V., Bateman, N., & Radnor, Z. (2021). The use of visual images to convey complex messages in health settings: Stakeholder perspectives. International Journal of Healthcare Management, 14(4), 1098-1106. https://doi.org/10.1080/20479700.2020.1752983

Visual tools are increasingly used in healthcare settings to improve the quality of care provided. While there are a number of tools and frameworks that focus on how to create effective visual tools, there has been little evaluation of their perceive... Read More about The use of visual images to convey complex messages in health settings: Stakeholder perspectives.

New development: Expanding public service value to include dis/value (2020)
Journal Article
Cluley, V., Parker, S., & Radnor, Z. (2021). New development: Expanding public service value to include dis/value. Public Money and Management, 41(8), 656-659. https://doi.org/10.1080/09540962.2020.1737392

This article introduces two new terms to the public value lexicon: ‘public service ethos’ and ‘dis/value’. Both terms serve to progress the conceptualization of public value. ‘Public service ethos’ is used to refer to the prevailing assumption that t... Read More about New development: Expanding public service value to include dis/value.

Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations (2020)
Journal Article
Cluley, V., & Radnor, Z. (2021). Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations. Public Money and Management, 41(7), 563-572. https://doi.org/10.1080/09540962.2020.1719672

IMPACT: Public services are increasingly thought of in terms of the public value they provide. Co-creation is a popular public service management tool to provide services that benefit public value. Both public value and co-creation have been conceptu... Read More about Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations.