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The use of visual images to convey complex messages in health settings: Stakeholder perspectives

Cluley, Victoria; Bateman, Nicola; Radnor, Zoe


Assistant Professor in Sociology

Nicola Bateman

Zoe Radnor


Visual tools are increasingly used in healthcare settings to improve the quality of care provided. While there are a number of tools and frameworks that focus on how to create effective visual tools, there has been little evaluation of their perceived efficacy. This paper presents findings from a project that sought to evaluate the use of visual images to convey quality improvement messages to healthcare professionals. The research setting was a UK Clinical Commissioning Group, however, the findings are readily translatable to other healthcare environments. The study employed a practice approach based predicated on a social constructionist standpoint. Semi-structured interviews with 26 healthcare professionals and participant observation were used to garner user perspectives. Here we present and discuss a thematic analysis of the interview talk, focusing on four emergent themes: design; facilitated insight; data density; and co-creation. From this, we draw two positive conclusions, first that the visual communication of complex messages to healthcare professionals can provide an efficient and effective mode of communication, and second that co-creation and inclusivity are key to success.


Cluley, V., Bateman, N., & Radnor, Z. (2021). The use of visual images to convey complex messages in health settings: Stakeholder perspectives. International Journal of Healthcare Management, 14(4), 1098-1106.

Journal Article Type Article
Acceptance Date Mar 30, 2020
Online Publication Date Apr 15, 2020
Publication Date Oct 2, 2021
Deposit Date Jan 20, 2023
Journal International Journal of Healthcare Management
Print ISSN 2047-9700
Electronic ISSN 2047-9719
Publisher Maney Publishing
Peer Reviewed Peer Reviewed
Volume 14
Issue 4
Pages 1098-1106
Keywords Health Policy; Leadership and Management
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