All Outputs (3)

Understanding behaviour change in context: examining the role of midstream social marketing programmes (2019)
Journal Article
Luca, N. R., Hibbert, S., & McDonald, R. (2019). Understanding behaviour change in context: examining the role of midstream social marketing programmes. Sociology of Health and Illness, 41(7), 1373-1395. https://doi.org/10.1111/1467-9566.12951

This research examines how midstream social marketing programmes that adopt a relational and community-based approach create opportunities for individuals to make incremental changes to health behaviour. Specifically, it applies Bourdieusian theory t... Read More about Understanding behaviour change in context: examining the role of midstream social marketing programmes.

Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth (2019)
Journal Article
Go Jefferies, J., Bishop, S., & Hibbert, S. (2019). Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth. Journal of Business Research, 105, 420-433. https://doi.org/10.1016/j.jbusres.2019.03.052

This research extends literature on value co-creation by examining customer perspectives on institutional arrangements of service systems and how these shape customers’ efforts to navigate service interactions. Healthcare provides the empirical conte... Read More about Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth.

Service innovation through resource integration: An empirical examination of co-created value using telehealth services (2019)
Journal Article
Go Jefferies, J., Bishop, S., & Hibbert, S. (2021). Service innovation through resource integration: An empirical examination of co-created value using telehealth services. Public Policy and Administration, 36(1), 69-88. https://doi.org/10.1177/0952076718822715

Scholars, policymakers and practitioners recognise the potential to improve public services through active citizen involvement and much research has examined the formal opportunities to 'co-produce' changes in the structures and cultures of public se... Read More about Service innovation through resource integration: An empirical examination of co-created value using telehealth services.