All Outputs (5)

Exploring Consumer Detriment in Immersive Gaming Technologies (2023)
Journal Article

Recent technological advances have led to immersive consumer experiences becoming increasingly common. However, there has been relatively little discussion of the consumer detriment that results from the exploitation of immersion. In this article, we... Read More about Exploring Consumer Detriment in Immersive Gaming Technologies.

Virtual coercion and the vulnerable consumer: ‘loot boxes’ as aggressive commercial practices (2022)
Journal Article

Loot boxes have recently become a game mechanism of concern to policy-makers and regulators. The similarity between loot boxes and gambling is clear, and loot boxes and their regulation are commonly viewed through the lens of gambling. By contrast, v... Read More about Virtual coercion and the vulnerable consumer: ‘loot boxes’ as aggressive commercial practices.

Redress compliance and choice: Enhanced Consumer Measures and the retreat from punishment in the Consumer Rights Act 2015 (2016)
Journal Article
Cartwright, P. (2016). Redress compliance and choice: Enhanced Consumer Measures and the retreat from punishment in the Consumer Rights Act 2015. Cambridge Law Journal, 75(2), 271-300. https://doi.org/10.1017/S0008197316000210

This article examines critically the extent to which the availability of Enhanced Consumer Measures (ECMs) created by the Consumer Rights Act 2015 addresses the problems associated with the enforcement of consumer protection law in the UK. The articl... Read More about Redress compliance and choice: Enhanced Consumer Measures and the retreat from punishment in the Consumer Rights Act 2015.

Understanding and protecting vulnerable financial consumers (2014)
Journal Article
Cartwright, P. (2015). Understanding and protecting vulnerable financial consumers. Journal of Consumer Policy, 38(2), https://doi.org/10.1007/s10603-014-9278-9

This article considers how consumer protection law and policy should address the interests of particularly vulnerable financial consumers. Specifically, the article proposes a taxonomy of vulnerability which helps to identify (a) what makes consumers... Read More about Understanding and protecting vulnerable financial consumers.

Publicity, punishment and protection: the role(s) of adverse publicity in consumer policy (2011)
Journal Article
Cartwright, P. (2012). Publicity, punishment and protection: the role(s) of adverse publicity in consumer policy. Legal Studies, 32(2), https://doi.org/10.1111/j.1748-121X.2011.00212.x

This paper argues that adverse publicity can fulfil two crucial roles in consumer protection law and policy. First, it can operate as an effective regulatory sanction in its own right; secondly it can play a vital role in helping consumers to exert m... Read More about Publicity, punishment and protection: the role(s) of adverse publicity in consumer policy.