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Passenger-centric factors influencing the experience of aircraft comfort

Patel, Harshada; D'Cruz, Mirabelle

Authors

Harshada Patel

Mirabelle D'Cruz



Abstract

Enhancing passenger comfort in an air cabin environment is uniquely challenging. Air travel offers a restrictive passenger experience in terms of available space and the ability to change one’s position or journey. The first step to designing experiences for comfort is to take a broader view of the factors which influence in-flight comfort. While many studies have considered the design and services of aircrafts and airlines, this review focuses on the passenger and the internal and external factors which can affect their comfort. We present a descriptive model of comfort that comprises factors such as individual characteristics, personal travel context and interaction with others. This model could be used to develop an improved aircraft passenger experience.

Citation

Patel, H., & D'Cruz, M. (2018). Passenger-centric factors influencing the experience of aircraft comfort. Transport Reviews, 38(2), 252-269. https://doi.org/10.1080/01441647.2017.1307877

Journal Article Type Article
Acceptance Date Mar 15, 2017
Online Publication Date Mar 27, 2017
Publication Date Jan 1, 2018
Deposit Date Mar 28, 2017
Publicly Available Date Aug 28, 2018
Journal Transport Reviews
Print ISSN 0144-1647
Electronic ISSN 1464-5327
Publisher Routledge
Peer Reviewed Peer Reviewed
Volume 38
Issue 2
Pages 252-269
DOI https://doi.org/10.1080/01441647.2017.1307877
Keywords Aviation, passenger comfort, aircraft passenger comfort model, air transport, comfort
Public URL https://nottingham-repository.worktribe.com/output/963918
Publisher URL http://www.tandfonline.com/doi/full/10.1080/01441647.2017.1307877
Additional Information This is an Accepted Manuscript of an article published by Taylor & Francis in Transport Reviews on 27 March 2017, available online: http://www.tandfonline.com/10.1080/01441647.2017.1307877
Contract Date Mar 28, 2017

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