Harshada Patel
Passenger-centric factors influencing the experience of aircraft comfort
Patel, Harshada; D'Cruz, Mirabelle
Authors
Mirabelle D'Cruz
Abstract
Enhancing passenger comfort in an air cabin environment is uniquely challenging. Air travel offers a restrictive passenger experience in terms of available space and the ability to change one’s position or journey. The first step to designing experiences for comfort is to take a broader view of the factors which influence in-flight comfort. While many studies have considered the design and services of aircrafts and airlines, this review focuses on the passenger and the internal and external factors which can affect their comfort. We present a descriptive model of comfort that comprises factors such as individual characteristics, personal travel context and interaction with others. This model could be used to develop an improved aircraft passenger experience.
Citation
Patel, H., & D'Cruz, M. (2018). Passenger-centric factors influencing the experience of aircraft comfort. Transport Reviews, 38(2), 252-269. https://doi.org/10.1080/01441647.2017.1307877
Journal Article Type | Article |
---|---|
Acceptance Date | Mar 15, 2017 |
Online Publication Date | Mar 27, 2017 |
Publication Date | Jan 1, 2018 |
Deposit Date | Mar 28, 2017 |
Publicly Available Date | Aug 28, 2018 |
Journal | Transport Reviews |
Print ISSN | 0144-1647 |
Electronic ISSN | 1464-5327 |
Publisher | Routledge |
Peer Reviewed | Peer Reviewed |
Volume | 38 |
Issue | 2 |
Pages | 252-269 |
DOI | https://doi.org/10.1080/01441647.2017.1307877 |
Keywords | Aviation, passenger comfort, aircraft passenger comfort model, air transport, comfort |
Public URL | https://nottingham-repository.worktribe.com/output/963918 |
Publisher URL | http://www.tandfonline.com/doi/full/10.1080/01441647.2017.1307877 |
Additional Information | This is an Accepted Manuscript of an article published by Taylor & Francis in Transport Reviews on 27 March 2017, available online: http://www.tandfonline.com/10.1080/01441647.2017.1307877 |
Contract Date | Mar 28, 2017 |
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