Skip to main content

Research Repository

Advanced Search

Understanding social innovation in services industries

Gallouj, Faiz; Rubalcaba, Luis; Toivonen, Marja; Windrum, Paul


Faiz Gallouj

Luis Rubalcaba

Marja Toivonen


This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agent provision) and how social innovation can be understood from a service innovation perspective. A taxonomy is proposed based on the mix between innovation nature and the locus of co-production. The paper additionally puts forward a theoretical framework for understanding social innovation in services, where the co-creation of innovation is the result of an interaction of competences and preferences of multiple providers, users/citizens, and policy makers. This provides the basis for a discussion of key avenues for future research in theory, measurement, organisation, appropriation, performance measurement, and public policy.


Gallouj, F., Rubalcaba, L., Toivonen, M., & Windrum, P. (2018). Understanding social innovation in services industries. Industry and Innovation, 25(6),

Journal Article Type Article
Acceptance Date Apr 1, 2017
Online Publication Date Jan 21, 2018
Publication Date Jun 30, 2018
Deposit Date Oct 18, 2017
Publicly Available Date Jan 22, 2019
Journal Industry and Innovation
Print ISSN 1366-2716
Electronic ISSN 1366-2716
Publisher Routledge
Peer Reviewed Peer Reviewed
Volume 25
Issue 6
Keywords Services, innovation, social innovation, multi-agent framework
Public URL
Publisher URL


You might also like

Downloadable Citations