“What do you want for dinner?”: need anticipation and the design of proactive technologies for the home

Hyland, Lewis; Crabtree, Andy; Fischer, Joel E.; Colley, James; Fuentes, Carolina

Abstract

This paper examines ‘the routine shop’ as part of a project that is exploring automation and autonomy in the Internet of Things. In particular we explicate the ‘work’ involved in anticipating need using an ethnomethodological analysis that makes visible the mundane, ‘seen but unnoticed’ methodologies that household members accountably employ to organise list construction and accomplish calculation on the shop floor. We discuss and reflect on the challenges members’ methodologies pose for proactive systems that seek to support domestic grocery shopping, including the challenges of sensing, learning and predicting, and gearing autonomous agents into social practice within the home.

Citation

Hyland, L., Crabtree, A., Fischer, J. E., Colley, J., & Fuentes, C. (in press). “What do you want for dinner?”: need anticipation and the design of proactive technologies for the home. Computer Supported Cooperative Work, https://doi.org/10.1007/s10606-018-9314-4

• Journal Article Type: Article
• Acceptance Date: Apr 13, 2018
• Online Publication Date: May 19, 2018
• Deposit Date: Apr 23, 2018
• Publicly Available Date: May 19, 2018
• Journal: Computer Supported Cooperative Work
• Print ISSN: 0925-9724
• Electronic ISSN: 1573-7551
• Publisher: Springer Verlag
• Peer Reviewed: Peer Reviewed
• DOI: https://doi.org/10.1007/s10606-018-9314-4
• Keywords: Ethnomethodology, domestic grocery shopping, proactive technology, automation, autonomous agents
• Public URL: https://nottingham-repository.worktribe.com/output/933281
• Publisher URL: https://link.springer.com/article/10.1007%2Fs10606-018-9314-4