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“What do you want for dinner?”: need anticipation and the design of proactive technologies for the home

Hyland, Lewis; Crabtree, Andy; Fischer, Joel E.; Colley, James; Fuentes, Carolina


Lewis Hyland

Professor of Human-Computer Interaction

James Colley

Carolina Fuentes


This paper examines ‘the routine shop’ as part of a project that is exploring automation and autonomy in the Internet of Things. In particular we explicate the ‘work’ involved in anticipating need using an ethnomethodological analysis that makes visible the mundane, ‘seen but unnoticed’ methodologies that household members accountably employ to organise list construction and accomplish calculation on the shop floor. We discuss and reflect on the challenges members’ methodologies pose for proactive systems that seek to support domestic grocery shopping, including the challenges of sensing, learning and predicting, and gearing autonomous agents into social practice within the home.


Hyland, L., Crabtree, A., Fischer, J. E., Colley, J., & Fuentes, C. (in press). “What do you want for dinner?”: need anticipation and the design of proactive technologies for the home. Computer Supported Cooperative Work,

Journal Article Type Article
Acceptance Date Apr 13, 2018
Online Publication Date May 19, 2018
Deposit Date Apr 23, 2018
Publicly Available Date May 19, 2018
Journal Computer Supported Cooperative Work
Print ISSN 0925-9724
Electronic ISSN 1573-7551
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
Keywords Ethnomethodology, domestic grocery shopping, proactive technology, automation, autonomous agents
Public URL
Publisher URL


10.1007%2Fs10606-018-9314-4.pdf (526 Kb)

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