Telehealth rehabilitation for adults with cochlear implants in response to the Covid-19 pandemic: platform selection and case studies

Carter, Julie M.; Killan, Catherine F.; Ridgwell, Jillian J.

Abstract

Background
Effective information giving and goal setting before cochlear implantation and individualised rehabilitation following implantation are both crucial for shaping patients’ expectations and optimising outcomes. The Covid-19 pandemic led to temporary cessation of face to face clinic appointments. This created a need for telehealth rehabilitation for adults whose hearing loss presents unique communication challenges.

Aims
We describe the piloting and implementation of telehealth rehabilitation within an adult cochlear implant service.

Method
Video conferencing and telehealth tools were assessed in terms of security, accessibility and functionality. Written support materials were developed. Telehealth sessions were piloted with lay volunteers. During service implementation, feedback was collected from patients and staff.

Outcomes & results
A video call platform was identified that was supported by the host Trust and also met the rehabilitation service’s needs. A telehealth service was successfully implemented, ensuring continuity of care during lockdown. We share the platform selection framework used, practical lessons learned and patient support materials.

Conclusion
.Telehealth rehabilitation facilitated a well-received, effective service for adult cochlear implant patients. It is predicted that the benefits of telehealth rehabilitation will last beyond the lockdown restrictions posed by Covid-19.

Citation

Carter, J. M., Killan, C. F., & Ridgwell, J. J. (2022). Telehealth rehabilitation for adults with cochlear implants in response to the Covid-19 pandemic: platform selection and case studies. Cochlear Implants International, 23(1), 43-51. https://doi.org/10.1080/14670100.2021.1949524

• Journal Article Type: Article
• Acceptance Date: Jun 25, 2021
• Online Publication Date: Jul 8, 2021
• Publication Date: 2022
• Deposit Date: Aug 27, 2021
• Publicly Available Date: Jul 9, 2022
• Journal: Cochlear Implants International
• Print ISSN: 1467-0100
• Electronic ISSN: 1754-7628
• Publisher: Informa UK Limited
• Peer Reviewed: Peer Reviewed
• Volume: 23
• Issue: 1
• Pages: 43-51
• DOI: https://doi.org/10.1080/14670100.2021.1949524
• Keywords: Speech and Hearing; Otorhinolaryngology
• Public URL: https://nottingham-repository.worktribe.com/output/6095756
• Publisher URL: https://www.tandfonline.com/doi/full/10.1080/14670100.2021.1949524
• Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis in Cochlear Implants International on 08 Jul 2021, available online: http://www.tandfonline.com/10.1080/14670100.2021.1949524