Skip to main content

Research Repository

Advanced Search

Identifying stabilizing and destabilizing factors of job change: a qualitative study of employee retention in the Hong Kong travel agency industry

Choy, Monica W.C.; Kamoche, Ken

Identifying stabilizing and destabilizing factors of job change: a qualitative study of employee retention in the Hong Kong travel agency industry Thumbnail


Authors

Monica W.C. Choy

KEN KAMOCHE Ken.Kamoche@nottingham.ac.uk
Professor of Human Resource Management



Abstract

This study aims to investigate and compare the congruent and incongruent perceptions of managers and frontline employees toward employee retention in Hong Kong travel agencies. An integrated model was developed using data from 32 interviews with 16 manager–employee dyads. Findings categorized stabilizing and destabilizing factors of job change into four themes: job nature, industry factors, organizational factors, and personal factors. Key factors influencing employee turnover include high customer contact, anti-social working hours, working environment, office location, supervisor and co-worker relations, remuneration, and career prospect. We conclude by reviewing the theoretical and practical implications for travel trade industry management with regard to formulating staff retention policies and closing the perceptual gaps to reduce frontline staff turnover intention.

Citation

Choy, M. W., & Kamoche, K. (2021). Identifying stabilizing and destabilizing factors of job change: a qualitative study of employee retention in the Hong Kong travel agency industry. Current Issues in Tourism, 24(10), 1375-1388. https://doi.org/10.1080/13683500.2020.1792853

Journal Article Type Article
Acceptance Date Jun 25, 2020
Online Publication Date Jul 16, 2020
Publication Date 2021
Deposit Date Aug 19, 2020
Publicly Available Date Mar 29, 2024
Journal Current Issues in Tourism
Print ISSN 1368-3500
Electronic ISSN 1747-7603
Publisher Routledge
Peer Reviewed Peer Reviewed
Volume 24
Issue 10
Pages 1375-1388
DOI https://doi.org/10.1080/13683500.2020.1792853
Keywords Tourism, Leisure and Hospitality Management; Geography, Planning and Development
Public URL https://nottingham-repository.worktribe.com/output/4844137
Publisher URL https://www.tandfonline.com/doi/full/10.1080/13683500.2020.1792853
Additional Information This is an Accepted Manuscript of an article published by Taylor & Francis in Current Issues in Tourism on 16/07/2020, available online: https://www.tandfonline.com/doi/full/10.1080/13683500.2020.1792853

Files




You might also like



Downloadable Citations