Skip to main content

Research Repository

Advanced Search

Developing a measure of online wellbeing and user trust

Dowthwaite, Liz; Perez Vallejos, Elvira; Creswick, Helen; Portillo, Virginia; Patel, Menisha; Zhao, Jun


Helen Creswick

Menisha Patel

Jun Zhao


This paper describes the first stage of the ongoing development of two scales to measure online wellbeing and trust, based on the results of a series of workshops with younger and older adults. The first, the Online Wellbeing Scale includes subscales covering both psychological, or eudaimonic, wellbeing and subjective, or hedonic, wellbeing, as well as digital literacy and online activity; the overall aim is to understand how a user’s online experiences affect their wellbeing. The second scale, the Trust Index includes three subscales covering the importance of trust to the user, trusting beliefs, and contextual factors; the aim for this scale is to examine trust in online algorithm-driven systems. The scales will be used together to aid researchers in understanding how trust (or lack of trust) relates to overall wellbeing online. They will also contribute to the development of a suite of tools for empowering users to negotiate issues of trust online, as well as in designing guidelines for the inclusion of trust considerations in the development of online algorithm-driven systems. The next step is to release the prototype scales developed as a result of this pilot in a large online study in to validate the measures.


Dowthwaite, L., Perez Vallejos, E., Creswick, H., Portillo, V., Patel, M., & Zhao, J. (2020). Developing a measure of online wellbeing and user trust

Conference Name ETHICOMP 2020: 18th International Conference on the Ethical and Social Impacts of ICT
Start Date Jun 15, 2020
End Date Jul 6, 2020
Acceptance Date Nov 30, 2019
Online Publication Date Jul 8, 2020
Publication Date Jul 8, 2020
Deposit Date Jul 28, 2020
Publicly Available Date Aug 24, 2020
Public URL
Publisher URL
Related Public URLs


You might also like

Downloadable Citations