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Connecting Distributed Families: Camera Work for Three-party Mobile Video Calls

Gan, Yumei; Greiffenhagen, Christian; Reeves, Stuart

Connecting Distributed Families: Camera Work for Three-party Mobile Video Calls Thumbnail


Authors

Yumei Gan

Christian Greiffenhagen



Abstract

Mobile video calling technologies have become a critical link to connect distributed families. However, these technologies have been principally designed for video calling between two parties, whereas family video calls involve young children often comprise three parties, namely a co-present adult (a parent or grandparent) helping with the interaction between the child and another remote adult. We examine how manipulation of phone cameras and management of co-present children is used to stage parent-child interactions. We present results from a video-ethnographic study based on 40 video recordings of video calls between 'left-behind' children and their migrant parents in China. Our analysis reveals a key practice of 'facilitation work', performed by grandparents, as a crucial feature of three-party calls. Facilitation work offers a new concept for HCI's broader conceptualisation of mobile video calling, suggesting revisions that design might take into consideration for triadic interactions in general.

Conference Name CHI '20: CHI Conference on Human Factors in Computing Systems
Conference Location Honolulu HI USA
Start Date Apr 25, 2020
End Date Apr 30, 2020
Acceptance Date Dec 6, 2019
Online Publication Date Apr 23, 2020
Publication Date Apr 21, 2020
Deposit Date May 20, 2020
Publicly Available Date May 27, 2020
Publisher Association for Computing Machinery (ACM)
Volume 2020-Apr
Pages 1-12
Book Title CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
ISBN 9781450367080
DOI https://doi.org/10.1145/3313831.3376704
Keywords camera work, conversation analysis, distributed families, mobile video calls, facilitation work
Public URL https://nottingham-repository.worktribe.com/output/4475733
Publisher URL https://dl.acm.org/doi/abs/10.1145/3313831.3376704
Related Public URLs https://chi2020.acm.org/

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