Flourishing and job satisfaction in employees working in UK clinical trial units: a national cross-sectional survey

Hall, Sophie S.; Riga, Evgenia; Sprange, Kirsty; Hagan, Pamela; Carr, Lucy; Taylor, Jodi; Thomson, Louise; Mitchell, Eleanor J.

Abstract

Background: To evaluate healthcare interventions in clinical trials, it is crucial to attract and retain a skilled workforce. The job demands associated with developing and running clinical trials have been linked with difficulties in recruiting and retaining skilled Clinical Trial Unit (CTU) staff. Flourishing conceptualises positive aspects of wellbeing which may help staff to thrive within a demanding job role. This study explored the association between flourishing and job satisfaction among staff based in UK Clinical Research Collaboration (UKCRC)-registered CTUs. Methods: A national online survey of UKCRC-registered CTUs was conducted which combined psychometric measures of flourishing (eudaimonic workplace wellbeing scale) and job satisfaction (including measures of turnover intention and workplace engagement), alongside free-text questions. Results: Four hundred and eighty-four staff from 52 UKCRC CTUs completed the survey. Overall, participants reported 'average’ levels of job satisfaction and work engagement, but there was evidence that CTU staff reported slightly lower levels of flourishing and moderate levels of turnover intention. Salary, role, and flexible working arrangements were associated with levels of flourishing. When these factors were controlled for, higher levels of flourishing were still predictive of job satisfaction and turnover, but not work engagement. Qualitative analysis of free text responses revealed that elements of the working environment, such as supportive relationships, flexible working, and development opportunities, can act as resources to help employees flourish in their jobs. Conclusions: Through exploring flourishing in CTU staff we identified factors which may help CTU employees thrive in their role, and in turn increase job satisfaction and commitment to their place of work. CTUs should consider the importance of developing a working environment which supports staff to feel valued, experience autonomy and supportive working relationships, as well as opportunities to develop and engage in meaningful work. Efforts to understand and protect the wellbeing of CTU staff are vital to attract and retain staff to design and conduct clinical trials. The learning from this may be applicable to other healthcare workforces facing a recruitment and retention crisis.

Citation

Hall, S. S., Riga, E., Sprange, K., Hagan, P., Carr, L., Taylor, J., Thomson, L., & Mitchell, E. J. (2024). Flourishing and job satisfaction in employees working in UK clinical trial units: a national cross-sectional survey. BMC Health Services Research, 24(1), Article 1522. https://doi.org/10.1186/s12913-024-11986-x

• Journal Article Type: Article
• Acceptance Date: Nov 22, 2024
• Online Publication Date: Dec 2, 2024
• Publication Date: Dec 2, 2024
• Deposit Date: Dec 3, 2024
• Publicly Available Date: Dec 3, 2024
• Journal: BMC Health Services Research
• Electronic ISSN: 1472-6963
• Publisher: Springer Verlag
• Peer Reviewed: Peer Reviewed
• Volume: 24
• Issue: 1
• Article Number: 1522
• DOI: https://doi.org/10.1186/s12913-024-11986-x
• Keywords: Clinical trials; Research staff; Flourishing; Workplace wellbeing; Job satisfaction
• Public URL: https://nottingham-repository.worktribe.com/output/42812390
• Publisher URL: https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-024-11986-x