Understanding user needs of personalisation-based automated systems with development and application of novel ideation cards

Duvnjak, Joshua; Kucukyilmaz, Ayse; Houghton, Robert

Abstract

Personalisation is a commonly utilised technology in socially focused online platforms. It has gathered widespread usage through its ability to match a system to the needs of users through their data. This allows systems to be more user-friendly or effective in their use cases. Due to its widespread usage, it will not be long before the technology becomes just as common in the workplace. Currently, there is a limited number of existing personalisation systems in workplace settings, thus, one of the main challenges is gathering user needs. To gather these user needs, a set of Personalisation Design Cards (PDCs) were developed. When these cards are played, they allow end users to design their own theoretical personalisation systems. By containing a selection of information about personalisation systems, data types and potential use cases (in this case, manufacturing), participants can craft systems and evaluate different personalisation approaches. The PDCs were utilised in codesign workshops. Participants indicated that they preferred “dynamic” systems and system shortcuts, while they held reservations about compensation, data accuracy and specific data types. The workshops also enabled the evaluation of the cards.The implications of the research are the creation of the Personalisation design cards, which have shown an ability to engage users in the design process and allow industry organisations to examine how potential systems could function early in the design process.

Citation

Duvnjak, J., Kucukyilmaz, A., & Houghton, R. (2024, July). Understanding user needs of personalisation-based automated systems with development and application of novel ideation cards. Presented at 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024), Nice, France

• Presentation Conference Type: Conference Paper (published)
• Conference Name: 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024)
• Start Date: Jul 24, 2024
• End Date: Jul 27, 2024
• Acceptance Date: Jan 31, 2024
• Online Publication Date: Jul 24, 2024
• Publication Date: Jul 24, 2024
• Deposit Date: Jul 1, 2024
• Publicly Available Date: Dec 19, 2024
• Peer Reviewed: Peer Reviewed
• Volume: 140
• Book Title: Human Factors in Software and Systems Engineering: Proceedings of the 15th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences, Nice, France, 26-27 July 2024
• DOI: https://doi.org/10.54941/ahfe1005032
• Public URL: https://nottingham-repository.worktribe.com/output/36863083
• Publisher URL: https://openaccess.cms-conferences.org/publications/book/978-1-964867-16-8/article/978-1-964867-16-8_1
• Additional Information: This is an open access publication http://doi.org/10.54941/ahfe1005032; PDF is All Rights Reserved