How does explainability affect perceived transparency, trust, acceptance and usefulness?

Ding, Yifan; Hermawati, Setia

Abstract

The effects of explainability on perceived trust, transparency, acceptance and usefulness were explored in a within subjects study (n=15) using an online shopping recommender system as a context. The study investigated three levels of explainability (low, medium, high) and perceived transparency, trust, acceptance and usefulness were obtained using standardised questionnaires. The results showed that explainability significantly affected perceived transparency (p<0.001), trust (p<0.001), acceptance (p<0.05) and usefulness (p<0.05).

Citation

Ding, Y., & Hermawati, S. (2024, April). How does explainability affect perceived transparency, trust, acceptance and usefulness?. Presented at Ergonomics and Human Factors 2024, Kenilworth, UK

• Presentation Conference Type: Conference Paper (published)
• Conference Name: Ergonomics and Human Factors 2024
• Start Date: Apr 22, 2024
• End Date: Apr 24, 2024
• Acceptance Date: Jan 17, 2024
• Online Publication Date: Apr 24, 2024
• Publication Date: Apr 24, 2024
• Deposit Date: Feb 23, 2024
• Publicly Available Date: Apr 24, 2024
• Public URL: https://nottingham-repository.worktribe.com/output/31151227
• Related Public URLs: https://ergonomics.org.uk/events-calendar/ehf2024.html