Skip to main content

Research Repository

Advanced Search

Progressing the Conceptualization of Value Co-creation in Public Service Organizations

Cluley, Victoria; Radnor, Zoe


Assistant Professor in Sociology

Zoe Radnor


Value and how it is produced/created in public service organizations (PSOs) represents a current and significant issue for those researching and working in public sector management as well as public service users. Recently it has been suggested that value in PSOs is created rather than co-produced through a relationship between the service user and the service provider based on the service user’s wider life experience. Importantly, this definition shifts the emphasis from the PSO (the focus of value co-production) to the PSO service user and their wider life experience. This is by no means an agreed conceptualization; there are many and varied definitions of value and its creation process. In this article, we develop a philosophical foundation for the value creation process in PSOs, something we argue is fundamentally missing from current conceptualizations. To do this, we draw on the work of Deleuze and Guattari, repositioning the basis of value co-creation from a service logic to a logic of assemblage. We then apply this framework to a practical example of public service use to show how it can be used to make sense of reality.


Cluley, V., & Radnor, Z. (2020). Progressing the Conceptualization of Value Co-creation in Public Service Organizations. Perspectives on Public Management and Governance, 3(3), 211-221.

Journal Article Type Article
Online Publication Date Nov 18, 2019
Publication Date 2020-09
Deposit Date Jan 20, 2023
Journal Perspectives on Public Management and Governance
Print ISSN 2398-4910
Electronic ISSN 2398-4929
Publisher Oxford University Press
Peer Reviewed Peer Reviewed
Volume 3
Issue 3
Pages 211-221
Keywords Immunology and Allergy
Public URL
Publisher URL