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Riding the Wave of Belt and Road Initiative in Servitization: Lessons from China

Hua Tan, Kim; Guojun, Ji; Chung, Leanne; Wang, Ching Hsin; Chiu, Anthony; Tseng, M, L

Authors

KIM TAN kim.tan@nottingham.ac.uk
Professor of Operations and Innovation Management

Ji Guojun

Leanne Chung

Ching Hsin Wang

Anthony Chiu

M, L Tseng



Abstract

In light of increasing demand in services, manufacturers are moving further downstream in order to interact and respond to customers' needs more effectively. Several authors have proposed servitization models based on the product service system (PSS) concept. However, little is available to guide manufacturers to integrate their products and services in practice. Existing models tend to be vague in their implementation details, and the successful examples provided are mainly based on the multinational firms in developed countries. This paper aims to address the manufacturing servitization gap both in the literature and practice. This paper proposes a CIT (Customer Co-creation; Strategic Intent; Technology Mapping) framework to guide Chinese manufacturers to tap into the service value chain. The developed framework is then tested in a firm. This paper discusses the feasibility and practical implications of the proposed framework, and the wider implications for servitization under the belt and road initiative.

Journal Article Type Article
Publication Date May 1, 2019
Journal International Journal of Production Economics
Print ISSN 0925-5273
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 211
Pages 15-21
APA6 Citation Hua Tan, K., Guojun, J., Chung, L., Wang, C. H., Chiu, A., & Tseng, M. L. (2019). Riding the Wave of Belt and Road Initiative in Servitization: Lessons from China. International Journal of Production Economics, 211, 15-21. https://doi.org/10.1016/j.ijpe.2019.01.027
DOI https://doi.org/10.1016/j.ijpe.2019.01.027
Keywords Chinese Manufacturing; Servitization; Product Service System; Co-creation; Service Innovation; Belt and Road Initiative
Publisher URL https://www.sciencedirect.com/science/article/pii/S0925527319300337
Additional Information This article is maintained by: Elsevier; Article Title: Riding the wave of belt and road initiative in servitization: Lessons from China; Journal Title: International Journal of Production Economics; CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.ijpe.2019.01.027; Content Type: article; Copyright: © 2019 Elsevier B.V. All rights reserved.

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