LIZ DOWTHWAITE LIZ.DOWTHWAITE@NOTTINGHAM.AC.UK
Senior Research Fellow
LIZ DOWTHWAITE LIZ.DOWTHWAITE@NOTTINGHAM.AC.UK
Senior Research Fellow
Hanne Gesine Wagner
Camilla May Babbage
JOEL FISCHER Joel.Fischer@nottingham.ac.uk
Professor of Human-Computer Interaction
Dr PEPITA BARNARD Pepita.Barnard@nottingham.ac.uk
Research Fellow
Elena Nichele
ELVIRA PEREZ VALLEJOS elvira.perez@nottingham.ac.uk
Professor of Digital Technology For Mental Health
JEREMIE CLOS JEREMIE.CLOS@NOTTINGHAM.AC.UK
Assistant Professor
Dr VIRGINIA PORTILLO VIRGINIA.PORTILLO@NOTTINGHAM.AC.UK
Research Fellow
Derek McAuley
Mukhtiar Baig
Editor
During the COVID-19 pandemic, digital contact-tracing has been employed in many countries to monitor and manage the spread of the disease. However, to be effective such a system must be adopted by a substantial proportion of the population; therefore, public trust plays a key role. This paper examines the NHS COVID-19 smartphone app, the digital contact-tracing solution in the UK. A series of interviews were carried out prior to the app’s release (n = 12) and a large scale survey examining attitudes towards the app (n = 1,001) was carried out after release. Extending previous work reporting high level attitudes towards the app, this paper shows that prevailing negative attitudes prior to release persisted, and affected the subsequent use of the app. They also show significant relationships between trust, app features, and the wider social and societal context. There is lower trust amongst non-users of the app and trust correlates to many other aspects of the app, a lack of trust could hinder adoption and effectiveness of digital contact-tracing. The design of technology requiring wide uptake, e.g., for public health, should embed considerations of the complexities of trust and the context in which the technology will be used.
Dowthwaite, L., Wagner, H. G., Babbage, C. M., Fischer, J. E., Barnard, P., Nichele, E., …McAuley, D. (2022). The relationship between trust and attitudes towards the COVID-19 digital contact-tracing app in the UK. PLoS ONE, 17(10), Article e0276661. https://doi.org/10.1371/journal.pone.0276661
Journal Article Type | Article |
---|---|
Acceptance Date | Oct 19, 2022 |
Online Publication Date | Oct 27, 2022 |
Publication Date | Oct 27, 2022 |
Deposit Date | Nov 28, 2022 |
Publicly Available Date | Dec 1, 2022 |
Journal | PLoS ONE |
Electronic ISSN | 1932-6203 |
Publisher | Public Library of Science |
Peer Reviewed | Peer Reviewed |
Volume | 17 |
Issue | 10 |
Article Number | e0276661 |
DOI | https://doi.org/10.1371/journal.pone.0276661 |
Keywords | Multidisciplinary |
Public URL | https://nottingham-repository.worktribe.com/output/12902038 |
Publisher URL | https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0276661 |
Journal.pone.0276661
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Publisher Licence URL
https://creativecommons.org/licenses/by/4.0/
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