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A survey of workforce scheduling and routing

Castillo-Salazar, Arturo; Landa-Silva, Dario; Qu, Rong


Arturo Castillo-Salazar

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Professor of Computer Science


In the context of workforce scheduling, there are many scenarios in which personnel must carry out tasks at different locations hence requiring some form of transportation. Examples of these type of scenarios include nurses visiting patients at home, technicians carrying out repairs at customers' locations, security guards performing rounds at different premises, etc. We refer to these scenarios as Workforce Scheduling and Routing Problems (WSRP) as they usually involve the scheduling of personnel combined with some form of routing in order to ensure that employees arrive on time to the locations where tasks need to be performed. This kind of problems have been tackled in the literature for a number of years. This paper presents a survey which attempts to identify the common attributes of WSRP scenarios and the solution methods applied when tackling these problems. Our longer term aim is to achieve an in-depth understanding of how to model and solve workforce scheduling and routing problems and this survey represents the first step in this quest.


Castillo-Salazar, A., Landa-Silva, D., & Qu, R. (2012). A survey of workforce scheduling and routing.

Conference Name Proceedings of the 9th International Conference on the Practice and Theory of Automated Timetabling (PATAT 2012)
End Date Aug 31, 2012
Publication Date Aug 1, 2012
Deposit Date Mar 8, 2016
Publicly Available Date Mar 8, 2016
Peer Reviewed Peer Reviewed
Keywords survey tutorial, personnel scheduling, vehicle routing
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