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Complex search task: how to make a phone safe for a child

Rutter, Sophie; Blinzler, Verena; Ye, Chaoyu; Twidale, Michael B.; Wilson, Max L.

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Authors

Sophie Rutter

Verena Blinzler

Chaoyu Ye

Michael B. Twidale



Abstract

There are many factors in task design that might make it ‘complex’: having multiple components, having multiple cross-dependent components, tasks that involve comparison, evaluation, estimation, or learning. In this paper, we discuss a case study of a complex task we may consider to be highly natural, a common concern for many people, and one that ‘should’ have a clear answer, but doesn’t: how do you make a phone safe for a child. For this question, there is a lot of opinion online, many possibilities for actions, many variations in hardware and software, but ultimately no one clear and correct answer for everyday phone users. We found very little objective behaviours that separated people in terms of performance but instead have begun to identify some successful tactics that are not directly linked to domain knowledge.

Citation

Rutter, S., Blinzler, V., Ye, C., Twidale, M. B., & Wilson, M. L. (2017). Complex search task: how to make a phone safe for a child. CEUR Workshop Proceedings, 1798,

Journal Article Type Article
Conference Name SCST 2017 - CHIIR2017 Workshop on Supporting Complex Search Tasks
Acceptance Date Feb 25, 2017
Publication Date Mar 11, 2017
Deposit Date Mar 16, 2017
Publicly Available Date Mar 16, 2017
Journal CEUR Workshop Proceedings
Print ISSN 1613-0073
Electronic ISSN 1613-0073
Publisher CEUR Workshop Proceedings
Peer Reviewed Peer Reviewed
Volume 1798
Keywords Information Seeking, Complex Tasks, Search Literacy
Public URL https://nottingham-repository.worktribe.com/output/849727
Publisher URL http://ceur-ws.org/Vol-1798/
Related Public URLs http://ceur-ws.org/Vol-1798/paper8.pdf
Additional Information Proceedings of the Second Workshop on Supporting Complex Search Tasks co-located with the ACM SIGIR Conference on Human Information Interaction & Retrieval (CHIIR 2017) Oslo, Norway, March 11, 2017.
Contract Date Mar 16, 2017

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