Outputs (49)

Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services (2018)
Report
Conklin, K., Hyde, R., Parente, F., & Snowley, K. (2018). Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services

This research examines consumer behaviour when presented with search results and websites containing Information, Connection and Signposting Services ('ICSS') and provides policy recommendations aimed at ensuring that consumers are able to identify I... Read More about Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services.

"Helping you to pay us": rapport management in debt collection call centre encounters (2018)
Journal Article
Harrington, L. (2018). "Helping you to pay us": rapport management in debt collection call centre encounters. Journal of Politeness Research, 14(2), https://doi.org/10.1515/pr-2018-0013

This paper investigates the rapport management (Spencer-Oatey 2005) that collections agents at a UK-based utilities company call centre are expected to perform during debt collection telephone interactions. It does so by examining the rapport-relevan... Read More about "Helping you to pay us": rapport management in debt collection call centre encounters.

Trauma in Medieval Society (2018)
Book
Turner, W. J., & Lee, C. (Eds.). (2018). Trauma in Medieval Society. Brill Academic Publishers. https://doi.org/10.1163/9789004363786

Trauma in Medieval Society is an edited collection of articles from a variety of scholars on the history of trauma and the traumatised in medieval Europe. Looking at trauma as a theoretical concept, as part of the literary and historical lives of med... Read More about Trauma in Medieval Society.

The Uses of Medievalism in Early Modern England: Recovery, Temporality, and the “Passionating” of the Past (2018)
Journal Article
Jones, M. R. (2018). The Uses of Medievalism in Early Modern England: Recovery, Temporality, and the “Passionating” of the Past. Exemplaria, 30(3), 191-206. https://doi.org/10.1080/10412573.2018.1464811

The premodern past was desired and deployed in a myriad of different ways in sixteenth-century England. The period of the English Reformations produced a generative, complex, and paradoxical range of feelings for the premodern. Many sixteenth-century... Read More about The Uses of Medievalism in Early Modern England: Recovery, Temporality, and the “Passionating” of the Past.

Staging Futurism: Time, Space, Place, Pace, and the Performance of Futurist sintesi (2018)
Book Chapter
Ramsay, G. (2018). Staging Futurism: Time, Space, Place, Pace, and the Performance of Futurist sintesi. In J. London (Ed.), One Hundred Years of Futurism: Aesthetics, Politics and Performance. Intellect

One step at a time: representational overlap between active voice, be-passive, and get-passive forms in English (2018)
Journal Article
Thompson, D., Ferreira, F., & Scheepers, C. (2018). One step at a time: representational overlap between active voice, be-passive, and get-passive forms in English. Journal of Cognition, 1(1), Article 35. https://doi.org/10.5334/joc.36

The active voice and passive voice are complementary sentence forms that are available when describing a transitive event. In English, the latter has two variants: be-passive and get-passive. Numerous attempts have been made in the literature to repr... Read More about One step at a time: representational overlap between active voice, be-passive, and get-passive forms in English.

Multisite replication in SLA research: attention to form during listening and reading comprehension (2018)
Journal Article
Morgan-Short, K., Marsden, E., Heil, J., Isa, B. I., Mikhaylova, A., Mikołajczak, S., …Szudarski, P. (2018). Multisite replication in SLA research: attention to form during listening and reading comprehension. Language Learning, 68(2), 392-437. https://doi.org/10.1111/lang.12292

We conducted a multi-site replication study with aspects of pre-registration in order to explore the feasibility of such an approach in second language (L2) research. To this end, we addressed open questions in a line of research that has examined wh... Read More about Multisite replication in SLA research: attention to form during listening and reading comprehension.

Kate O'Brien in the theatre (2018)
Journal Article
Moran, J. (2019). Kate O'Brien in the theatre. Irish University Review, 48(1), https://doi.org/10.3366/iur.2018.0326

Britten's drops: the lyric into song (2018)
Book Chapter
Scott, R. (2018). Britten's drops: the lyric into song. In K. Kennedy (Ed.), Literary Britten: Words and Music in Benjamin Britten's Vocal Works. Martlesham: Boydell Press

Mis/quotation in constrained writing (2018)
Book Chapter
Kirwan, P. (2018). Mis/quotation in constrained writing. In K. Rumbold, & J. Maxwell (Eds.), Shakespeare and quotation. Cambridge University Press