Outputs (2)

Assessing plain and intelligible language in the Consumer Rights Act: a role for reading scores? (2019)
Journal Article
Conklin, K., Hyde, R., & Parente, F. (2019). Assessing plain and intelligible language in the Consumer Rights Act: a role for reading scores?. Legal Studies, 39(3), 378-397. https://doi.org/10.1017/lst.2018.25

Under the Consumer Rights Act 2015 consumer contracts and consumer notices are required to be expressed in plain and intelligible language. This is a difficult concept to capture. Determining whether a contract is expressed in plain and intelligible... Read More about Assessing plain and intelligible language in the Consumer Rights Act: a role for reading scores?.

Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services (2018)
Report
Conklin, K., Hyde, R., Parente, F., & Snowley, K. (2018). Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services

This research examines consumer behaviour when presented with search results and websites containing Information, Connection and Signposting Services ('ICSS') and provides policy recommendations aimed at ensuring that consumers are able to identify I... Read More about Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services.