All Outputs (4)

Conversational AI: Respecifying participation as regulation (2022)
Book Chapter
Reeves, S., & Porcheron, M. (2022). Conversational AI: Respecifying participation as regulation. In W. Housley, A. Edwards, R. Beneito-Montagut, & R. Fitzgerald (Eds.), The SAGE Handbook of Digital Society. SAGE Publications

When we talk about AI-driven systems there is a tendency by researchers to treat people encountering them as ‘participants’ in human-machine interactions. This seems particularly true for so-called conversational AI, such as voice interfaces or chatb... Read More about Conversational AI: Respecifying participation as regulation.

Back to the Control Room: Managing Artistic Work (2022)
Journal Article
Reeves, S., Greiffenhagen, C., & Perry, M. (2024). Back to the Control Room: Managing Artistic Work. Computer Supported Cooperative Work, 33(1), 59-102. https://doi.org/10.1007/s10606-022-09436-5

Control rooms have long been a key domain of investigation in HCI and CSCW as sites for understanding distributed work and fragmented settings, as well as the role and design of digital technologies in that work. Although research has tended to focus... Read More about Back to the Control Room: Managing Artistic Work.

Navigating Incommensurability Between Ethnomethodology, Conversation Analysis, and Artificial Intelligence (2022)
Preprint / Working Paper
Reeves, S. Navigating Incommensurability Between Ethnomethodology, Conversation Analysis, and Artificial Intelligence

Like many research communities, ethnomethodologists and conversation analysts have begun to get caught up -- yet again -- in the pervasive spectacle of surging interests in Artificial Intelligence (AI). Inspired by discussions amongst a growing netwo... Read More about Navigating Incommensurability Between Ethnomethodology, Conversation Analysis, and Artificial Intelligence.

Demonstrating Interaction: The Case of Assistive Technology (2022)
Journal Article
Reyes-Cruz, G., Fischer, J. E., & Reeves, S. (2022). Demonstrating Interaction: The Case of Assistive Technology. ACM Transactions on Computer-Human Interaction, 29(5), 1-37. https://doi.org/10.1145/3514236

Technology "demos"have become a staple in technology design practice, especially for showcasing prototypes or systems. However, demonstrations are also commonplace and multifaceted phenomena in everyday life, and thus have found their way into empiri... Read More about Demonstrating Interaction: The Case of Assistive Technology.