Facilitating customer adherence to complex services through multi-interface interactions: the case of a weight loss service

Temerak, M.S.; Winklhofer, H.; Hibbert, S.A.

doi:10.1016/j.jbusres.2018.03.029

All Outputs (4)

Transforming community well-being through patients' lived experiences (2018)
Journal Article
Gallan, A. S., McColl-Kennedy, J. R., Barakshina, T., Figueiredo, B., Jefferies, J. G., Gollngofer, J., …Winklhofer, H. (2018). Transforming community well-being through patients' lived experiences. Journal of Business Research, 100, 376-391. https://doi.org/10.1016/j.jbusres.2018.12.029

The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develo... Read More about Transforming community well-being through patients' lived experiences.

Communicating value to enhance service visualization (2018)
Journal Article
Leong, V. S., Hibbert, S., & Ennew, C. (2018). Communicating value to enhance service visualization. Journal of Services Marketing, 32(6), 645-656. https://doi.org/10.1108/JSM-04-2017-0114

Purpose – This study aims to examine the effects of enhanced visualization of intangible service value through integration of means-end perspectives on advertising effectiveness. Design/methodology/approach – Banking advertisements, incorporatin... Read More about Communicating value to enhance service visualization.

The development of responsible & sustainable business practice: value, mind-sets, business-models (2018)
Journal Article
Painter-Morland, M., Hibbert, S., & Cooper, T. (2019). The development of responsible & sustainable business practice: value, mind-sets, business-models. Journal of Business Ethics, 157(4), 885–891. https://doi.org/10.1007/s10551-018-3958-3

The main goal of this Special Issue (SI) of the Journal of Business Ethics is to explore the changes in values and mind-sets that are required for new, sustainable and ethical business models and consumption practices to flourish. Notable manifestati... Read More about The development of responsible & sustainable business practice: value, mind-sets, business-models.

Facilitating customer adherence to complex services through multi-interface interactions: the case of a weight loss service (2018)
Journal Article
Temerak, M., Winklhofer, H., & Hibbert, S. (2018). Facilitating customer adherence to complex services through multi-interface interactions: the case of a weight loss service. Journal of Business Research, 88, https://doi.org/10.1016/j.jbusres.2018.03.029

Today’s communication landscape affords multiple service interfaces to promote customer engagement (i.e. adherence) with complex and prolonged services, but understanding of how customers use them is limited. This study compares personal and non-pers... Read More about Facilitating customer adherence to complex services through multi-interface interactions: the case of a weight loss service.