Seeing with New Eyes: Designing for In-the-Wild Museum Gifting

Spence, Jocelyn; Bedwell, Benjamin; Coleman, Michelle; Benford, Steve; Koleva, Boriana N; Adams, Matt; Row Farr, Ju; Tandavanitj, Nick; Løvlie, Anders Sundnes

Abstract

This paper presents the GIFT smartphone app, an artist-led Research through Design project benefitting from a three-day in-the-wild deployment. The app takes as its premise the generative potential of combining the contexts of gifting and museum visits. Visitors explore the museum, searching for objects that would most appeal to the gift-receiver they have in mind, then photographing those objects and adding audio messages for their receivers describing the motivation for their choices. This paper charts the designers' key aim of creating a new frame of mind using voice, and the most striking findings discovered during in-the-wild deployment in a museum – 'seeing with new eyes' and fostering personal connections. We discuss empathy, motivation, and bottom-up personalisation in the productive space revealed by this combination of contexts. We suggest that this work reveals opportunities for designers of gifting services as well as those working in cultural heritage. CCS CONCEPTS • Human-centered computing → User centered design; Empirical studies in interaction design; Computer supported cooperative work.

Citation

Spence, J., Bedwell, B., Coleman, M., Benford, S., Koleva, B. N., Adams, M., …Løvlie, A. S. (2019). Seeing with New Eyes: Designing for In-the-Wild Museum Gifting. In CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019), May 4–9, 2019, Glasgow, UK. https://doi.org/10.1145/3290605.3300235

• Conference Name: CHI '19: CHI Conference on Human Factors in Computing Systems
• Conference Location: Glasgow, Scotland, UK
• Start Date: May 4, 2019
• End Date: May 9, 2019
• Acceptance Date: Jan 7, 2019
• Online Publication Date: May 2, 2019
• Publication Date: May 2, 2019
• Deposit Date: Jan 28, 2019
• Publicly Available Date: Jun 3, 2019
• Journal: CHI 2019 CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019)
• Publisher: Association for Computing Machinery (ACM)
• Book Title: CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019), May 4–9, 2019, Glasgow, UK
• ISBN: 9781450359702
• DOI: https://doi.org/10.1145/3290605.3300235
• Keywords: gifting; museums; cultural heritage; personalisation; voice
• Public URL: https://nottingham-repository.worktribe.com/output/1470343
• Publisher URL: https://dl.acm.org/citation.cfm?doid=3290605.3300235
• Additional Information: Published in: Proceeding; CHI '19 Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems Paper No. 5 ; Glasgow, Scotland Uk — May 04 - 09, 2019 ACM New York, NY, USA ©2019 ISBN: 978-1-4503-5970-2 doi>10.1145/3290605.3300235; ; © 2019 Copyright held by the owner/author(s). Publication rights licensed to ACM.; This is the author’s version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019), May 4–9, 2019, Glasgow, Scotland Uk, https://doi.org/10.1145/3290605. 3300235.