'This is not what we wanted': designing for conversation with voice interfaces

Reeves, Stuart; Porcheron, Martin; Fischer, Joel

Abstract

Design is increasingly said to be about constructing conversations with end users [1]. Advances in underlying voice-related [2] technologies, coupled with the spread of voice-driven agents and dedicated devices such as the Amazon Echo, Google Home, and HomePod, lend weight to the notion of so-called conversational interfaces. In spite of the hyped anticipation of an AI-powered future, however, it is not always clear how the vision of conversation with machines measures up to lived reality, or if it is even relevant to actual design problems.

Citation

Reeves, S., Porcheron, M., & Fischer, J. (2019). 'This is not what we wanted': designing for conversation with voice interfaces. InterActions, 26(1), 46-51. https://doi.org/10.1145/3296699

• Journal Article Type: Article
• Acceptance Date: Nov 20, 2018
• Online Publication Date: Dec 21, 2018
• Publication Date: Jan 6, 2019
• Deposit Date: Jan 10, 2019
• Publicly Available Date: Jan 11, 2019
• Journal: Interactions
• Print ISSN: 0927-3360
• Electronic ISSN: 1558-3449
• Publisher: Association for Computing Machinery (ACM)
• Peer Reviewed: Not Peer Reviewed
• Volume: 26
• Issue: 1
• Pages: 46-51
• DOI: https://doi.org/10.1145/3296699
• Keywords: Human-Computer Interaction
• Public URL: https://nottingham-repository.worktribe.com/output/1451662
• Publisher URL: http://interactions.acm.org/archive/view/january-february-2019/this-is-not-what-we-wanted
• Additional Information: ACM Interactions magazine article