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'This is not what we wanted': designing for conversation with voice interfaces

Reeves, Stuart; Porcheron, Martin; Fischer, Joel


Martin Porcheron

Professor of Human-Computer Interaction


Design is increasingly said to be about constructing conversations with end users [1]. Advances in underlying voice-related [2] technologies, coupled with the spread of voice-driven agents and dedicated devices such as the Amazon Echo, Google Home, and HomePod, lend weight to the notion of so-called conversational interfaces. In spite of the hyped anticipation of an AI-powered future, however, it is not always clear how the vision of conversation with machines measures up to lived reality, or if it is even relevant to actual design problems.


Reeves, S., Porcheron, M., & Fischer, J. (2019). 'This is not what we wanted': designing for conversation with voice interfaces. InterActions, 26(1), 46-51.

Journal Article Type Article
Acceptance Date Nov 20, 2018
Online Publication Date Dec 21, 2018
Publication Date Jan 6, 2019
Deposit Date Jan 10, 2019
Publicly Available Date Jan 11, 2019
Journal Interactions
Print ISSN 0927-3360
Electronic ISSN 1558-3449
Publisher Association for Computing Machinery (ACM)
Peer Reviewed Not Peer Reviewed
Volume 26
Issue 1
Pages 46-51
Keywords Human-Computer Interaction
Public URL
Publisher URL
Additional Information ACM Interactions magazine article


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