Into the wild: challenges and opportunities for field trial methods

Brown, Barry; Reeves, Stuart; Sherwood, Scott

Abstract

Field trials of experimental systems `in the wild' have developed into a standard method within HCI - testing new systems with groups of users in relatively unconstrained settings outside of the laboratory. In this paper we discuss methodological challenges in running user trials. Using a `trial of trials' we examined the practices of investigators and participants - documenting `demand characteristics', where users adjust their behaviour to fit the expectations of those running the trial, the interdependence of how trials are run and the result they produce, and how trial results can be dependent on the insights of a subset of trial participants. We develop three strategies that researchers can use to leverage these challenges to run better trials.

Citation

Brown, B., Reeves, S., & Sherwood, S. (2011). Into the wild: challenges and opportunities for field trial methods.

• Conference Name: CHI'11 Conference on Human Factors in Computing Systems
• End Date: May 12, 2011
• Publication Date: May 1, 2011
• Deposit Date: May 26, 2015
• Publicly Available Date: May 26, 2015
• Peer Reviewed: Peer Reviewed
• Public URL: https://nottingham-repository.worktribe.com/output/1009993
• Publisher URL: http://dl.acm.org/citation.cfm?doid=1978942.1979185
• Additional Information: Published in: CHI'11 : proceedings of SIGCHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2011, ISBN 9781450302289, pp. 3480. ; doi: 10.1145/1978942.1979185