“I don’t have any emotions”: An ethnography of emotional labour and feeling rules in the emergency department
(2021)
Journal Article
Kirk, K., Cohen, L., Edgley, A., & Timmons, S. (2021). “I don’t have any emotions”: An ethnography of emotional labour and feeling rules in the emergency department. Journal of Advanced Nursing, 77(4), 1956-1967. https://doi.org/10.1111/jan.14765
Aims: This study aims to apply Hochschild's theory of emotional labour to emergency care, and uncover the 'specialty-specific' feeling rules driving this labour. Despite the importance of positive nurse wellbeing, the emotional labour of nursing (a g... Read More about “I don’t have any emotions”: An ethnography of emotional labour and feeling rules in the emergency department.