Data Work: How Energy Advisors and Clients Make IoT Data Accountable

Fischer, Joel E.; Crabtree, Andy; Colley, James; Rodden, Tom; Costanza, Enrico

Abstract

© 2017, The Author(s). We present fieldwork findings from the deployment of an interactive sensing system that supports the work of energy advisors who give face-to-face advice to low-income households in the UK. We focus on how the system and the data it produced are articulated in the interactions between professional energy advisors and their clients, and how they collaboratively anticipate, rehearse, and perform data work. In addition to documenting how the system was appropriated in advisory work, we elaborate the ‘overhead cost’ of building collaborative action into connected devices and sensing systems, and the commensurate need to support discrete workflows and accountability systems to enable the methodical incorporation of the IoT into collaborative action. We contribute an elaboration of the social, collaborative methods of data work relevant to those who seek to design and study collaborative IoT systems.

Citation

Fischer, J. E., Crabtree, A., Colley, J., Rodden, T., & Costanza, E. (2017). Data Work: How Energy Advisors and Clients Make IoT Data Accountable. Computer Supported Cooperative Work, 26(4-6), 597-626. https://doi.org/10.1007/s10606-017-9293-x

• Journal Article Type: Article
• Acceptance Date: May 4, 2017
• Online Publication Date: Jun 23, 2017
• Publication Date: 2017-12
• Deposit Date: May 12, 2017
• Publicly Available Date: Jun 23, 2017
• Journal: Computer Supported Cooperative Work (CSCW)
• Print ISSN: 0925-9724
• Electronic ISSN: 1573-7551
• Publisher: Springer Verlag
• Peer Reviewed: Peer Reviewed
• Volume: 26
• Issue: 4-6
• Pages: 597-626
• DOI: https://doi.org/10.1007/s10606-017-9293-x
• Keywords: Internet of things; Ethnomethodology; CSCW; Collaborative work
• Public URL: https://nottingham-repository.worktribe.com/output/964396
• Publisher URL: https://link.springer.com/article/10.1007%2Fs10606-017-9293-x
• Contract Date: May 12, 2017