Evaluation of a community pharmacy dispensing process using a coloured Petri Net

Naybour, M.; Remenyte-Prescott, R.; Boyd, M.

Abstract

UK customers visited community pharmacies to receive NHS prescriptions 1.104 billion times in 2016. One study of dispensing errors found an error rate of 3.3%. Severe dispensing inaccuracies often receive a high level of media attention, however, lower level errors could also be causing significant inefficiencies in the delivery of primary healthcare. This paper presents a modelling approach for analysing the reliability and efficiency of community pharmacies performance using a Coloured Petri Net (CPN) methodology. The model considers how single prescriptions are processed, the use of staff resources, and the occurrence of errors. The CPN evaluates performance over a set of key performance indicators. Results are validated, where possible, against published studies of community pharmacies.

Citation

Naybour, M., Remenyte-Prescott, R., & Boyd, M. (2018). Evaluation of a community pharmacy dispensing process using a coloured Petri Net. In S. Haugen, A. Barros, C. van Gulijk, T. Kongsvik, & J. E. Vinnem (Eds.), Safety and Reliability : Safe Societies in a Changing World : Proceedings of ESREL 2018, June 17-21, 2018, Trondheim, Norway (2059-2066). CRC Press. https://doi.org/10.1201/9781351174664-259

• Acceptance Date: Jan 31, 2018
• Online Publication Date: Jun 14, 2018
• Publication Date: 2018
• Deposit Date: Mar 2, 2018
• Publicly Available Date: Jun 14, 2018
• Peer Reviewed: Peer Reviewed
• Pages: 2059-2066
• Book Title: Safety and Reliability : Safe Societies in a Changing World : Proceedings of ESREL 2018, June 17-21, 2018, Trondheim, Norway
• ISBN: 9780815386827
• DOI: https://doi.org/10.1201/9781351174664-259
• Public URL: https://nottingham-repository.worktribe.com/output/907915
• Publisher URL: https://www.taylorfrancis.com/books/e/9781351174657/chapters/10.1201%2F9781351174664-259
• Contract Date: Mar 2, 2018