Spoken communication and patient safety: A new direction for healthcare communication policy, research, education and practice?

Ledema, R; Greenhaigh, T; Russell, J; Amer-Sharif, K; Alexander, J; Gardner, P; Juniper, M; Majahan, K; Lawton, R; McGuire, P; Roberts, C; Robson, W; Timmons, S; Wilkinson, L

doi:10.1136/bmjoq-2019-000742

Spoken communication and patient safety: A new direction for healthcare communication policy, research, education and practice?

Ledema, R; Greenhaigh, T; Russell, J; Amer-Sharif, K; Alexander, J; Gardner, P; Juniper, M; Majahan, K; Lawton, R; McGuire, P; Roberts, C; Robson, W; Timmons, S; Wilkinson, L

Authors

R Ledema

T Greenhaigh

J Russell

K Amer-Sharif

J Alexander

P Gardner

M Juniper

K Majahan

R Lawton

P McGuire

C Roberts

W Robson

Professor STEPHEN TIMMONS stephen.timmons@nottingham.ac.uk
PROFESSOR OF HEALTH SERVICES MANAGEMENT

L Wilkinson

Abstract

This report sets out the findings of an NHS Improvement Working Group on Care Communication which included clinicians, patients, patient representatives, NHSI staff, and academics from different disciplines. The Group’s activities included running four national focus groups and discussion days, in addition to conducting national and international literature searches on healthcare communication and communication improvement. The Group's conclusions are that six domains of care communication warrant attention and improvement: the care environment, information exchange, attitude & listening, aligning & responding, team communication, and communicating with unique groups. Together, these domains expand the definition of healthcare communication from communication as information transaction to communication as complex social and local dynamic. The report outlines the consequences of this expanded definition for healthcare communication improvement and improvement research.

Citation

Ledema, R., Greenhaigh, T., Russell, J., Amer-Sharif, K., Alexander, J., Gardner, P., Juniper, M., Majahan, K., Lawton, R., McGuire, P., Roberts, C., Robson, W., Timmons, S., & Wilkinson, L. (2019). Spoken communication and patient safety: A new direction for healthcare communication policy, research, education and practice?. BMJ Open Quality, 8(3), Article e000742. https://doi.org/10.1136/bmjoq-2019-000742

Journal Article Type	Article
Acceptance Date	Sep 9, 2019
Online Publication Date	Sep 26, 2019
Publication Date	2019-09
Deposit Date	Nov 25, 2019
Publicly Available Date	Nov 26, 2019
Journal	BMJ Open Quality
Print ISSN	2399-6641
Publisher	BMJ Publishing Group
Peer Reviewed	Peer Reviewed
Volume	8
Issue	3
Article Number	e000742
DOI	https://doi.org/10.1136/bmjoq-2019-000742
Public URL	https://nottingham-repository.worktribe.com/output/2721509
Publisher URL	https://bmjopenquality.bmj.com/content/8/3/e000742
Contract Date	Nov 26, 2019