Zoe Paskins
Acceptability of, and preferences for, remote consulting during COVID-19 among older patients with two common long-term musculoskeletal conditions: findings from three qualitative studies and recommendations for practice
Paskins, Zoe; Bullock, Laurna; Manning, Fay; Bishop, Simon; Campbell, Paul; Cottrell, Elizabeth; Jinks, Clare; Narayanasamy, Melanie; Scott, Ian C.; Sahota, Opinder; Ryan, Sarah
Authors
Laurna Bullock
Fay Manning
Dr SIMON BISHOP SIMON.BISHOP@NOTTINGHAM.AC.UK
ASSOCIATE PROFESSOR
Paul Campbell
Elizabeth Cottrell
Clare Jinks
Miss MELANIE NARAYANASAMY MELANIE.NARAYANASAMY@NOTTINGHAM.AC.UK
Research Assistant
Ian C. Scott
Opinder Sahota
Sarah Ryan
Abstract
Background
Guidance for choosing face-to-face vs remote consultations (RCs) encourages clinicians to consider patient preferences, however, little is known about acceptability of, and preferences for RCs, particularly amongst patients with musculoskeletal conditions. This study aimed to explore the acceptability of, and preferences for, RC among patients with osteoporosis and rheumatoid arthritis.
Methods
Three UK qualitative studies, exploring patient experiences of accessing and receiving healthcare, undertaken during the pandemic, with people with osteoporosis and rheumatoid arthritis. Study team members agreed a consistent approach to conduct rapid deductive analysis using the Theoretical Framework of Acceptability (TFA) on transcripts from each data set relating to RC, facilitated by group meetings to discuss interpretations. Findings from the three studies were pooled.
Results
Findings from 1 focus group and 64 interviews with 35 people were included in the analysis. Participants’ attitudes to RC, views on fairness (ethicality) and sense-making (intervention coherence) varied according to their needs within the consultation and views of the pandemic. Some participants valued the reduced burden associated with RC, while others highly valued non-verbal communication and physical examination associated with face-to-face consults (opportunity costs). Some participants described low confidence (self-efficacy) in being able to communicate in RCs and others perceived RCs as ineffective, in part due to suboptimal communication.
Conclusions
Acceptability of, and preferences for RC appear to be influenced by societal, healthcare provider and personal factors and in this study, were not condition-dependant. Remote care by default has the potential to exacerbate health inequalities and needs nuanced implementation.
Citation
Paskins, Z., Bullock, L., Manning, F., Bishop, S., Campbell, P., Cottrell, E., Jinks, C., Narayanasamy, M., Scott, I. C., Sahota, O., & Ryan, S. (2022). Acceptability of, and preferences for, remote consulting during COVID-19 among older patients with two common long-term musculoskeletal conditions: findings from three qualitative studies and recommendations for practice. BMC Musculoskeletal Disorders, 23, Article 312. https://doi.org/10.1186/s12891-022-05273-1
Journal Article Type | Article |
---|---|
Acceptance Date | Mar 23, 2022 |
Online Publication Date | Apr 2, 2022 |
Publication Date | Dec 1, 2022 |
Deposit Date | Mar 24, 2022 |
Publicly Available Date | Apr 3, 2022 |
Journal | BMC Musculoskeletal Disorders |
Electronic ISSN | 1471-2474 |
Publisher | Springer Verlag |
Peer Reviewed | Peer Reviewed |
Volume | 23 |
Article Number | 312 |
DOI | https://doi.org/10.1186/s12891-022-05273-1 |
Keywords | Orthopedics and Sports Medicine; Rheumatology |
Public URL | https://nottingham-repository.worktribe.com/output/7649248 |
Publisher URL | https://bmcmusculoskeletdisord.biomedcentral.com/articles/10.1186/s12891-022-05273-1 |
Files
17990 Bishop
(1.4 Mb)
PDF
Publisher Licence URL
https://creativecommons.org/licenses/by/4.0/
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