Public sector capacity reform in ethiopia: A tale of success in two ministries?

Mengesha, Getachew Hailemariam; Common, Richard

Abstract

To enhance the capacity of public institutions in Ethiopia and to create an ideal environment for investment and economic growth, the public sector has gone through a series of reform processes including the civil service. This article attempts to assess the outcomes of the Public Sector Capacity reform, based on a small-scale survey conducted in two ministries. The survey, which was conducted between March and May in 2005, reveals a notable transformation of service delivery in each organisation. Very high levels of user satisfaction and spectacular improvements in performance were also recorded as a result of the introduction of business process reengineering (BPR). Although the change process in both organisations tended to be sluggish, these improvements appear to be outstanding within the context of Ethiopia's system of public administration. However, one challenge will be for the government to maintain the momentum of reform and to cascade BPR and other elements of the reform to other divisions, departments and work units in the government. Putting in place incentive schemes and an appropriate monitoring system should protect the reform from backsliding. Despite the pessimistic accounts of public sector reform in African countries, this article reveals that there are positive findings of interest to the field of development administration.

Citation

Mengesha, G. H., & Common, R. (2007). Public sector capacity reform in ethiopia: A tale of success in two ministries?. Public Administration and Development, 27(5), 367-380. https://doi.org/10.1002/pad.456

• Journal Article Type: Article
• Online Publication Date: Jul 2, 2007
• Publication Date: 2007-12
• Deposit Date: May 13, 2024
• Journal: Public Administration and Development
• Print ISSN: 0271-2075
• Electronic ISSN: 1099-162X
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 27
• Issue: 5
• Pages: 367-380
• DOI: https://doi.org/10.1002/pad.456
• Public URL: https://nottingham-repository.worktribe.com/output/34634595
• Publisher URL: https://onlinelibrary.wiley.com/doi/10.1002/pad.456