A confirmatory factorial analysis of the Chatbot Usability Scale: a multilanguage validation
(2022)
Journal Article
Borsci, S., Schmettow, M., Malizia, A., Chamberlain, A., & van der Velde, F. (2023). A confirmatory factorial analysis of the Chatbot Usability Scale: a multilanguage validation. Personal and Ubiquitous Computing, 27, 317–330. https://doi.org/10.1007/s00779-022-01690-0
The Bot Usability Scale (BUS) is a standardised tool to assess and compare the satisfaction of users after interacting with chatbots to support the development of usable conversational systems. The English version of the 15-item BUS scale (BUS-15) wa... Read More about A confirmatory factorial analysis of the Chatbot Usability Scale: a multilanguage validation.