All Outputs (79)

Impact of artificial intelligence adoption on online returns policies (2020)
Journal Article
Yang, G., Ji, G., & Tan, K. H. (2022). Impact of artificial intelligence adoption on online returns policies. Annals of Operations Research, 308(1-2), 703–726. https://doi.org/10.1007/s10479-020-03602-y

The shift to e-commerce has led to an astonishing increase in online sales for retailers. However, the number of returns made on online purchases is also increasing and have a profound impact on retailers’ operations and profit. Hence, retailers need... Read More about Impact of artificial intelligence adoption on online returns policies.

Enhancing the Competitiveness of Container Seaports Through Sustainability: A Case Study of Thailand (2020)
Journal Article
Kannika, N., Tan, K. H., & Pawar, K. (2020). Enhancing the Competitiveness of Container Seaports Through Sustainability: A Case Study of Thailand. Procedia Manufacturing, 39, 1587-1596. https://doi.org/10.1016/j.promfg.2020.01.283

Sustainability has become a key goal of any supply chain which aims to be more competitive in the long term. And ports are a vital part of maritime transportation and maritime supply chains. Therefore, they need to comply with a global sustainability... Read More about Enhancing the Competitiveness of Container Seaports Through Sustainability: A Case Study of Thailand.

A Novel Approach To Measure Product Quality In Sustainable Supplier Selection (2019)
Journal Article
Tan, K., Negash, Y. T., Kartika, J., Tseng, M., & Tan, K. (2020). A Novel Approach To Measure Product Quality In Sustainable Supplier Selection. Journal of Cleaner Production, 252, https://doi.org/10.1016/j.jclepro.2019.119838

A gap remains due to the intangible and qualitative criteria used to measure product quality for supplier evaluation and selection. Improving product quality is a crucial strategy for achieving reduce, reuse, recycle, and recovery. Quality characteri... Read More about A Novel Approach To Measure Product Quality In Sustainable Supplier Selection.

A Framework for Food Supply Chain Digitalisation: Lessons from Thailand (2019)
Journal Article
Kittipanya-Ngam, P., & Tan, K. H. (2020). A Framework for Food Supply Chain Digitalisation: Lessons from Thailand. Production Planning and Control, 31(2-3), 158-172. https://doi.org/10.1080/09537287.2019.1631462

The promise of digitalisation is enormous and nowhere is it more critical than in its potential to transform food supply chain. Consumers have become more educated and are demanding real-time updated information on foods they consumed through digital... Read More about A Framework for Food Supply Chain Digitalisation: Lessons from Thailand.

Systemic approach to the new production research challenges (2019)
Journal Article
Chiu, S. F., Quezada, L., Tan, K. H., & Gouvea De Costa, S. (2020). Systemic approach to the new production research challenges. International Journal of Production Economics, 222, https://doi.org/10.1016/j.ijpe.2019.09.016

This virtual special issue highlights emerging production research challenges alongside a systemic approach in forms of novel contributions in literature review, thematic analyses, and methodological advances. The selected articles provide insights o... Read More about Systemic approach to the new production research challenges.

Leveraging open-standard interorganizational information systems for process adaptability and alignment (2019)
Journal Article
Pu, X., Chong, A. Y. L., Zhao, L., Lim, M. K., & Tan, K. H. (2019). Leveraging open-standard interorganizational information systems for process adaptability and alignment. International Journal of Operations and Production Management, 39(6/7/8), 962-992. https://doi.org/10.1108/IJOPM-12-2018-0747

Purpose The purpose of this paper is to understand the value creation mechanisms of open-standard inter-organizational information system (OSIOS), which is a key technology to achieve Industry 4.0. Specifically, this study investigates how the inter... Read More about Leveraging open-standard interorganizational information systems for process adaptability and alignment.

Human factors in information leakage: mitigation strategies for information sharing integrity (2019)
Journal Article
Wong, W. P., Tan, H. C., Tan, K. H., & Tseng, M. (2019). Human factors in information leakage: mitigation strategies for information sharing integrity. Industrial Management and Data Systems, 119(6), 1242-1267. https://doi.org/10.1108/imds-12-2018-0546

Structured Abstract Purpose-The purpose of this paper is to explore the human factors triggering information leakage and investigate how companies mitigate insider threat for information sharing integrity. Design/methodology/approach-The methodology... Read More about Human factors in information leakage: mitigation strategies for information sharing integrity.

Lean six sigma applied to process performance and improvement model for the development of electric scooter water-cooling green motor assembly (2019)
Journal Article
Wang, C., Chen, K., & Tan, K. (2019). Lean six sigma applied to process performance and improvement model for the development of electric scooter water-cooling green motor assembly. Production Planning and Control, 30(5-6), 400-412. https://doi.org/10.1080/09537287.2018.1501810

In response to the environmental issues triggered by global warming, worldwide companies gradually put the factor of carbon emission into the process of product life cycle, developing green technology or adopting cleaner production aimed at sustainab... Read More about Lean six sigma applied to process performance and improvement model for the development of electric scooter water-cooling green motor assembly.

Comparison of AR and physical experiential learning environment in supporting product innovation (2019)
Journal Article
Liu, C., Lu, J., Kao, Y., Chung, L., & Tan, K. (2019). Comparison of AR and physical experiential learning environment in supporting product innovation. International Journal of Engineering Business Management, 11, https://doi.org/10.1177/1847979019839578

This article compares how virtual and physical learning aids enhance learners’ product innovation capability, i.e., design experiences and domain knowledge. The virtual aid utilises augmented reality (AR) allowing learners to experience a range of an... Read More about Comparison of AR and physical experiential learning environment in supporting product innovation.

The impact of Brexit on designing a material-based global supply chain network for Asian manufacturers (2019)
Journal Article
Namkamura, K., Yamada, T., & Tan, K. (2019). The impact of Brexit on designing a material-based global supply chain network for Asian manufacturers. Management of Environmental Quality: An International Journal, 30(5), 980-1000. https://doi.org/10.1108/MEQ-12-2018-0206

Purpose – The purpose of this paper is to investigate effects on global supply chain reconfigured in the customs duty rate of parts and specific material types brought about by Brexit and the Trans-Pacific Partnership. Design/methodology/approach... Read More about The impact of Brexit on designing a material-based global supply chain network for Asian manufacturers.

Riding the Wave of Belt and Road Initiative in Servitization: Lessons from China (2019)
Journal Article
Hua Tan, K., Guojun, J., Chung, L., Wang, C. H., Chiu, A., & Tseng, M. L. (2019). Riding the Wave of Belt and Road Initiative in Servitization: Lessons from China. International Journal of Production Economics, 211, 15-21. https://doi.org/10.1016/j.ijpe.2019.01.027

In light of increasing demand in services, manufacturers are moving further downstream in order to interact and respond to customers' needs more effectively. Several authors have proposed servitization models based on the product service system (PSS)... Read More about Riding the Wave of Belt and Road Initiative in Servitization: Lessons from China.

Bridging customer knowledge to innovative product development: a data mining approach (2019)
Journal Article
Zhan, Y., Tan, K. H., & Huo, B. (2019). Bridging customer knowledge to innovative product development: a data mining approach. International Journal of Production Research, 57(20), 6335-6350. https://doi.org/10.1080/00207543.2019.1566662

In the big data era, firms are inundated with customer data, which are valuable in improving services, developing new products, and identifying new markets. However, it is not clear how companies apply data-driven methods to facilitate customer knowl... Read More about Bridging customer knowledge to innovative product development: a data mining approach.

Loyalty towards online food delivery service: the role of e-service quality and food quality (2018)
Journal Article
Suhartanto, D., Helmi, M., Tan, K., Sjahroeddin, F., & Kusdibyo, L. (2019). Loyalty towards online food delivery service: the role of e-service quality and food quality. Journal of Foodservice Business Research, 22(1), 81-97. https://doi.org/10.1080/15378020.2018.1546076

This study assesses the direct influence of food quality and e-service quality on customer loyalty towards OFD service and its indirect influence through the mediation of customer satisfaction and perceived value. This study uses a survey of 405 OFD... Read More about Loyalty towards online food delivery service: the role of e-service quality and food quality.

An analytic infrastructure for harvesting big data to enhance supply chain performance (2018)
Journal Article
Zhan, Y., & Tan, K. H. (2020). An analytic infrastructure for harvesting big data to enhance supply chain performance. European Journal of Operational Research, 281(3), 559-574. https://doi.org/10.1016/j.ejor.2018.09.018

Big data has already received a tremendous amount of attention from managers in every industry, policy and decision makers in governments, and researchers in many different areas. However, the current big data analytics have conspicuous limitations,... Read More about An analytic infrastructure for harvesting big data to enhance supply chain performance.

A bi-objective programming model for carbon emission quota allocation: evidence from the Pearl River Delta region (2018)
Journal Article
Li, L., Ye, F., Li, Y., & Tan, K. H. (2018). A bi-objective programming model for carbon emission quota allocation: evidence from the Pearl River Delta region. Journal of Cleaner Production, 205, 163-178. https://doi.org/10.1016/j.jclepro.2018.09.069

As a core component of the emission trading scheme (ETS), the initial allocation of carbon quotas is extremely important. Currently, most allocation methods mainly focus on the realization of a single performance goal, which will result in conflicts... Read More about A bi-objective programming model for carbon emission quota allocation: evidence from the Pearl River Delta region.

Lean and green approach: an evaluation tool for new product development focused on small and medium enterprises (2018)
Journal Article
Oliveira, G. A., Tan, K., & Guedes, B. T. (2018). Lean and green approach: an evaluation tool for new product development focused on small and medium enterprises. International Journal of Production Economics, 205, 62-73. https://doi.org/10.1016/j.ijpe.2018.08.026

SMEs are crucial for economic health in both high and low-income economies worldwide. In Brazil, they are responsible for around 50% of the national GDP. However, SMEs face considerable barriers such as difficulties in financing international activit... Read More about Lean and green approach: an evaluation tool for new product development focused on small and medium enterprises.

How social capital affects the quality performance of agricultural products: evidence from a binary perspective of China (2018)
Journal Article
Fu, S., Liu, H., Tan, K., Zhan, Y., Ding, Y., & Qi, W. (2018). How social capital affects the quality performance of agricultural products: evidence from a binary perspective of China. Sustainability, 10(9), Article 3009. https://doi.org/10.3390/su10093009

Improving the quality of agricultural products is the key factor in promoting agricultural development in the Belt and Road program. Although many studies have investigated the relationship between social capital and performance, the findings are i... Read More about How social capital affects the quality performance of agricultural products: evidence from a binary perspective of China.

Service innovation in sustainable product service systems: improving performance under linguistic preferences (2018)
Journal Article
Tseng, M., Wiu, K., Chiu, A. S., Lim, M. K., & Tan, K. (2018). Service innovation in sustainable product service systems: improving performance under linguistic preferences. International Journal of Production Economics, 203, 414-425. https://doi.org/10.1016/j.ijpe.2018.07.020

Sustainable product service systems enable firms that are operating under resource limitations to deliver the best possible outcomes in terms of social well-being and economic growth. However, prior studies have not yet investigated the function of s... Read More about Service innovation in sustainable product service systems: improving performance under linguistic preferences.

Unlocking innovation in the sport industry through additive manufacturing (2018)
Journal Article
Meier, M., Tan, K. H., Lim, M. K., & Chung, L. (2018). Unlocking innovation in the sport industry through additive manufacturing. Business Process Management Journal, 25(3), https://doi.org/10.1108/BPMJ-10-2017-0285

Fast changing customer demands and rising requirements in product performance constantly challenge sports equipment manufacturers to come up with new and improved products to stay competitive. Additive Manufacturing (AM), also referred to as 3D Print... Read More about Unlocking innovation in the sport industry through additive manufacturing.

A proposed framework for accelerated innovation in data-driven environments: Evidence and emerging trends from China (2018)
Journal Article
Zhan, Y., Tan, K. H., & Perrons, R. K. (2018). A proposed framework for accelerated innovation in data-driven environments: Evidence and emerging trends from China. Industrial Management and Data Systems, 118(6), 1266-1286. https://doi.org/10.1108/IMDS-11-2017-0542

© 2018, Emerald Publishing Limited. Purpose: In today’s rapidly changing business environment, the case for accelerated innovation processes has become increasingly compelling at both a theoretical and practical level. Thus, the purpose of this paper... Read More about A proposed framework for accelerated innovation in data-driven environments: Evidence and emerging trends from China.