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The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review (2020)
Journal Article
Coombs, C., Hislop, D., Taneva, S. K., & Barnard, S. (2020). The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review. Journal of Strategic Information Systems, 29(4), https://doi.org/10.1016/j.jsis.2020.101600

A significant recent technological development concerns the automation of knowledge and service work as a result of advances in Artificial Intelligence (AI) and its sub-fields. We use the term Intelligent Automation to describe this phenomenon. This... Read More about The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review.