All Outputs (10)

Loyalty towards online food delivery service: the role of e-service quality and food quality (2018)
Journal Article
Suhartanto, D., Helmi, M., Tan, K., Sjahroeddin, F., & Kusdibyo, L. (2019). Loyalty towards online food delivery service: the role of e-service quality and food quality. Journal of Foodservice Business Research, 22(1), 81-97. https://doi.org/10.1080/15378020.2018.1546076

This study assesses the direct influence of food quality and e-service quality on customer loyalty towards OFD service and its indirect influence through the mediation of customer satisfaction and perceived value. This study uses a survey of 405 OFD... Read More about Loyalty towards online food delivery service: the role of e-service quality and food quality.

An analytic infrastructure for harvesting big data to enhance supply chain performance (2018)
Journal Article
Zhan, Y., & Tan, K. H. (2020). An analytic infrastructure for harvesting big data to enhance supply chain performance. European Journal of Operational Research, 281(3), 559-574. https://doi.org/10.1016/j.ejor.2018.09.018

Big data has already received a tremendous amount of attention from managers in every industry, policy and decision makers in governments, and researchers in many different areas. However, the current big data analytics have conspicuous limitations,... Read More about An analytic infrastructure for harvesting big data to enhance supply chain performance.

A bi-objective programming model for carbon emission quota allocation: evidence from the Pearl River Delta region (2018)
Journal Article
Li, L., Ye, F., Li, Y., & Tan, K. H. (2018). A bi-objective programming model for carbon emission quota allocation: evidence from the Pearl River Delta region. Journal of Cleaner Production, 205, 163-178. https://doi.org/10.1016/j.jclepro.2018.09.069

As a core component of the emission trading scheme (ETS), the initial allocation of carbon quotas is extremely important. Currently, most allocation methods mainly focus on the realization of a single performance goal, which will result in conflicts... Read More about A bi-objective programming model for carbon emission quota allocation: evidence from the Pearl River Delta region.

Lean and green approach: an evaluation tool for new product development focused on small and medium enterprises (2018)
Journal Article
Oliveira, G. A., Tan, K., & Guedes, B. T. (2018). Lean and green approach: an evaluation tool for new product development focused on small and medium enterprises. International Journal of Production Economics, 205, 62-73. https://doi.org/10.1016/j.ijpe.2018.08.026

SMEs are crucial for economic health in both high and low-income economies worldwide. In Brazil, they are responsible for around 50% of the national GDP. However, SMEs face considerable barriers such as difficulties in financing international activit... Read More about Lean and green approach: an evaluation tool for new product development focused on small and medium enterprises.

How social capital affects the quality performance of agricultural products: evidence from a binary perspective of China (2018)
Journal Article
Fu, S., Liu, H., Tan, K., Zhan, Y., Ding, Y., & Qi, W. (2018). How social capital affects the quality performance of agricultural products: evidence from a binary perspective of China. Sustainability, 10(9), Article 3009. https://doi.org/10.3390/su10093009

Improving the quality of agricultural products is the key factor in promoting agricultural development in the Belt and Road program. Although many studies have investigated the relationship between social capital and performance, the findings are i... Read More about How social capital affects the quality performance of agricultural products: evidence from a binary perspective of China.

Service innovation in sustainable product service systems: improving performance under linguistic preferences (2018)
Journal Article
Tseng, M., Wiu, K., Chiu, A. S., Lim, M. K., & Tan, K. (2018). Service innovation in sustainable product service systems: improving performance under linguistic preferences. International Journal of Production Economics, 203, 414-425. https://doi.org/10.1016/j.ijpe.2018.07.020

Sustainable product service systems enable firms that are operating under resource limitations to deliver the best possible outcomes in terms of social well-being and economic growth. However, prior studies have not yet investigated the function of s... Read More about Service innovation in sustainable product service systems: improving performance under linguistic preferences.

Unlocking innovation in the sport industry through additive manufacturing (2018)
Journal Article
Meier, M., Tan, K. H., Lim, M. K., & Chung, L. (2018). Unlocking innovation in the sport industry through additive manufacturing. Business Process Management Journal, 25(3), https://doi.org/10.1108/BPMJ-10-2017-0285

Fast changing customer demands and rising requirements in product performance constantly challenge sports equipment manufacturers to come up with new and improved products to stay competitive. Additive Manufacturing (AM), also referred to as 3D Print... Read More about Unlocking innovation in the sport industry through additive manufacturing.

A proposed framework for accelerated innovation in data-driven environments: Evidence and emerging trends from China (2018)
Journal Article
Zhan, Y., Tan, K. H., & Perrons, R. K. (2018). A proposed framework for accelerated innovation in data-driven environments: Evidence and emerging trends from China. Industrial Management and Data Systems, 118(6), 1266-1286. https://doi.org/10.1108/IMDS-11-2017-0542

© 2018, Emerald Publishing Limited. Purpose: In today’s rapidly changing business environment, the case for accelerated innovation processes has become increasingly compelling at both a theoretical and practical level. Thus, the purpose of this paper... Read More about A proposed framework for accelerated innovation in data-driven environments: Evidence and emerging trends from China.

The effect of lean methods and tools on the environmental performance of manufacturing organisations (2018)
Journal Article
Garza-Reyes, J. A., Kumar, V., Chaikittisilp, S., & Tan, K. H. (2018). The effect of lean methods and tools on the environmental performance of manufacturing organisations. International Journal of Production Economics, 200, https://doi.org/10.1016/j.ijpe.2018.03.030

Evidence suggests that lean methods and tools have helped manufacturing organisations to achieve operational excellence, and in this way meet both traditional and contemporary organisational objectives such as profitability, efficiency, responsivenes... Read More about The effect of lean methods and tools on the environmental performance of manufacturing organisations.

Managing quality risk in supply chain to drive firm's performance: the roles of control mechanisms (2018)
Journal Article
Ying, K. T., Zhang, M., Tan, K. H., Pawar, K., & Fernandes, K. (2019). Managing quality risk in supply chain to drive firm's performance: the roles of control mechanisms. Journal of Business Research, 97, 291-303. https://doi.org/10.1016/j.jbusres.2018.01.029

Product harm scandal can be viewed as a company’s nightmare. In many cases, the source of defective or unsafe components may not be the manufacturing firm itself; rather, there may be problems inherent in the supply network. This research aims to inv... Read More about Managing quality risk in supply chain to drive firm's performance: the roles of control mechanisms.