Skip to main content

Research Repository

Advanced Search

All Outputs (2)

Information richness and trust in V-commerce: implications for services marketing (2017)
Journal Article
Chesney, T., Chuah, S. H., Dobele, A., & Hoffmann, R. (in press). Information richness and trust in V-commerce: implications for services marketing. Journal of Services Marketing, 31(3), https://doi.org/10.1108/JSM-02-2015-0099

Purpose: The potential for e-commerce is limited by a trust deficit when traders do not interact in a physical, bricks-and-mortar context. The theory of information richness posits that equivocal interactions, such as ones requiring trust, can be fac... Read More about Information richness and trust in V-commerce: implications for services marketing.

Agent based modelling as a decision support system for shadow accounting (2017)
Journal Article
Chesney, T., Gold, S., & Trautrims, A. (2017). Agent based modelling as a decision support system for shadow accounting. Decision Support Systems, 95, https://doi.org/10.1016/j.dss.2017.01.004

We propose the use of agent based modelling to create a shadow account, that is, a secondary account of a business which is used to audit or verify the primary ac¬count. Such a model could be used to test the claims of industries and businesses. For... Read More about Agent based modelling as a decision support system for shadow accounting.