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Callers' experiences of contacting a national suicide prevention helpline: report of an online survey (2012)
Journal Article
Coveney, C. M., Pollock, K., Armstrong, S., & Moore, J. (2012). Callers' experiences of contacting a national suicide prevention helpline: report of an online survey. Crisis - The Journal of Crisis Intervention and Suicide Prevention, 33(6), https://doi.org/10.1027/0227-5910/a000151

Background: Helplines are a significant phenomenon in the mixed economy of health and social care. Given the often anonymous and fleeting nature of caller contact, it is difficult to obtain data about their impact and how users perceive their value.... Read More about Callers' experiences of contacting a national suicide prevention helpline: report of an online survey.