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Responsiveness of the order fulfilment process (1999)
Journal Article
Kritchanchai, D., & MacCarthy, B. (1999). Responsiveness of the order fulfilment process. International Journal of Operations and Production Management, 19(8), doi:10.1108/01443579910274419

This paper discusses evidence from field studies undertaken to investigate the responsiveness of the order fulfilment process in a number of companies. The evidence is analysed in the context of the literature on responsiveness and related areas such... Read More about Responsiveness of the order fulfilment process.