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"It's small talk, jim, but not as we know it.": engendering trust through human-agent conversation in an autonomous, self-driving car (2019)
Conference Proceeding
Large, D. R., Clark, L., Burnett, G., Harrington, K., Luton, J., Thomas, P., & Bennett, P. (2019). "It's small talk, jim, but not as we know it.": engendering trust through human-agent conversation in an autonomous, self-driving car. In CUI '19 Proceedings of the 1st International Conference on Conversational User Interfaces Article No. 22https://doi.org/10.1145/3342775.3342789

The use of speech has been popularised as a human-vehicle interface in the automotive domain. While this is most often associated with alleviating concerns of driver distraction and cognitive load, the study explores whether the presence of conversat... Read More

To please in a pod: employing an anthropomorphic agent-interlocutor to enhance trust and user experience in an autonomous, self-driving vehicle (2019)
Conference Proceeding
Large, D., Harrington, K., Burnett, G., Luton, J., Thomas, P., & Bennett, P. (2019). To please in a pod: employing an anthropomorphic agent-interlocutor to enhance trust and user experience in an autonomous, self-driving vehicle. In AutomotiveUI'19 Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, 49-59. https://doi.org/10.1145/3342197.3344545

Recognising that one of the aims of conversation is to build, maintain and strengthen positive relationships with others, the study explores whether passengers in an autonomous vehicle display similar behaviour during transactions with an on-board co... Read More