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All Outputs (61)

Encountering Autonomous Robots on Public Streets (2024)
Conference Proceeding
Pelikan, H. R. M., Reeves, S., & Cantarutti, M. N. (2024). Encountering Autonomous Robots on Public Streets. In HRI '24: Proceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction. https://doi.org/10.1145/3610977.3634936

Robots deployed in public settings enter spaces that humans live and work in. Studies of HRI in public tend to prioritise direct and deliberate interactions. Yet this misses the most common form of response to robots, which ranges from subtle fleetin... Read More about Encountering Autonomous Robots on Public Streets.

Augmented Robotic Telepresence (ART): A Prototype for Enhancing Remote Interaction and Participation (2023)
Conference Proceeding
Reyes-Cruz, G., Phypers, I., Boudouraki, A., Price, D., Fischer, J., Reeves, S., …Maior, H. (2023). Augmented Robotic Telepresence (ART): A Prototype for Enhancing Remote Interaction and Participation. In TAS '23: Proceedings of the First International Symposium on Trustworthy Autonomous Systems (1-6). https://doi.org/10.1145/3597512.3597532

Mobile robotic telepresence (MRP) allows remote users' access and mobility in a range of local environments. MRP devices have been adopted in societally significant domains such as workplaces, museums, commerce, education, and healthcare, especially... Read More about Augmented Robotic Telepresence (ART): A Prototype for Enhancing Remote Interaction and Participation.

Thinking Like a Machine: Alan Turing, Computation and the Praxeological Foundations of AI (2023)
Journal Article
Saha, D., Brooker, P., Mair, M., & Reeves, S. (2023). Thinking Like a Machine: Alan Turing, Computation and the Praxeological Foundations of AI. Science & Technology Studies, https://doi.org/10.23987/sts.122892

As part of ongoing research bridging ethnomethodology and computer science, in this article we offer an alternate reading of Alan Turing’s 1936 paper, “On Computable Numbers”. Following through Turing’s machinic respecification of computation, we hop... Read More about Thinking Like a Machine: Alan Turing, Computation and the Praxeological Foundations of AI.

Your mileage may vary: Case study of a robotic telepresence pilot roll-out for a hybrid knowledge work organisation (2023)
Conference Proceeding
Boudouraki, A., Fischer, J. E., Reeves, S., & Rintel, S. (2023). Your mileage may vary: Case study of a robotic telepresence pilot roll-out for a hybrid knowledge work organisation. In CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3544549.3573871

Organisations wishing to maintain employee satisfaction for hybrid collaboration need to explore flexible solutions that provide value for both remote and on-site employees. In this case study, we report on the roll-out of a telepresence robot pilot... Read More about Your mileage may vary: Case study of a robotic telepresence pilot roll-out for a hybrid knowledge work organisation.

The Work to Make Facial Recognition Work (2023)
Journal Article
Greiffenhagen, C., Xu, X., & Reeves, S. (2023). The Work to Make Facial Recognition Work. Proceedings of the ACM on Human-Computer Interaction, 7(CSCW1), 1-30. https://doi.org/10.1145/3579531

Facial recognition technology (FRT) has become a significant topic in CSCW owing to widespread adoption and related criticisms: the use of FRT is often considered an assault on privacy or a kind of neo-phrenology. This discussion has revolved around... Read More about The Work to Make Facial Recognition Work.

"Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation (2023)
Conference Proceeding
Boudouraki, A., Fischer, J. E., Reeves, S., & Rintel, S. (2023). "Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation. In HRI '23: Proceedings of the 2023 ACM/IEEE International Conference on Human-Robot Interaction (63-71). https://doi.org/10.1145/3568162.3576961

Mobile Robotic Telepresence (MRP) systems afford remote communication with an embodied physicality and autonomous mobility, which is thought to be useful for creating a sense of presence in hybrid activities. In this paper, drawing on phenomenology,... Read More about "Being in on the Action" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation.

Revisiting the Digital Plumber: Modifying the Installation Process of an Established Commercial IoT Alarm System (2023)
Journal Article
Castle-Green, T., Reeves, S., Fischer, J. E., & Koleva, B. (2023). Revisiting the Digital Plumber: Modifying the Installation Process of an Established Commercial IoT Alarm System. Computer Supported Cooperative Work, 32(3), 607-643. https://doi.org/10.1007/s10606-022-09455-2

The ‘digital plumber’ is a conceptualisation in ubicomp research that describes the work of installing and maintaining IoT devices. But an important and often understated element of commercial IoT solutions is their long-term socio-technical infrastr... Read More about Revisiting the Digital Plumber: Modifying the Installation Process of an Established Commercial IoT Alarm System.

Conversational AI: Respecifying participation as regulation (2022)
Book Chapter
Reeves, S., & Porcheron, M. (2022). Conversational AI: Respecifying participation as regulation. In W. Housley, A. Edwards, R. Beneito-Montagut, & R. Fitzgerald (Eds.), The SAGE Handbook of Digital Society. SAGE Publications

When we talk about AI-driven systems there is a tendency by researchers to treat people encountering them as ‘participants’ in human-machine interactions. This seems particularly true for so-called conversational AI, such as voice interfaces or chatb... Read More about Conversational AI: Respecifying participation as regulation.

Supporting Awareness of Visual Impairments and Accessibility Reflections through Video Demos and Design Cards (2022)
Conference Proceeding
Reyes-Cruz, G., Fischer, J., & Reeves, S. (2022). Supporting Awareness of Visual Impairments and Accessibility Reflections through Video Demos and Design Cards. In Proceedings of the 12th Nordic Conference on Human-Computer Interaction (NordiCHI’22) (1-15). https://doi.org/10.1145/3546155.3546697

Disabled people's experiences and knowledge are oftentimes not central in design processes. Further, the burden of outreach and sensitising others to these experiences and knowledge is frequently not recognised. This paper offers a workshop approach... Read More about Supporting Awareness of Visual Impairments and Accessibility Reflections through Video Demos and Design Cards.

Back to the Control Room: Managing Artistic Work (2022)
Journal Article
Reeves, S., Greiffenhagen, C., & Perry, M. (2022). Back to the Control Room: Managing Artistic Work. Computer Supported Cooperative Work, https://doi.org/10.1007/s10606-022-09436-5

Control rooms have long been a key domain of investigation in HCI and CSCW as sites for understanding distributed work and fragmented settings, as well as the role and design of digital technologies in that work. Although research has tended to focus... Read More about Back to the Control Room: Managing Artistic Work.

Exploring self-tracking practices for those with lived experience of bipolar disorder: Learning from combined principles of Patient and Public Involvement and HCI (2022)
Conference Proceeding
Majid, S., Morriss, R., Figueredo, G., & Reeves, S. (2022). Exploring self-tracking practices for those with lived experience of bipolar disorder: Learning from combined principles of Patient and Public Involvement and HCI. In DIS '22: Designing Interactive Systems Conference (1907-1920). https://doi.org/10.1145/3532106.3533531

Bipolar Disorder (BD) is a complex, cyclical and chronic mental illness where self-tracking is central to self-management. Mobile technology is often leveraged to support this. Limited research has investigated the everyday practices of self-tracking... Read More about Exploring self-tracking practices for those with lived experience of bipolar disorder: Learning from combined principles of Patient and Public Involvement and HCI.

Mediated Visits: Longitudinal Domestic Dwelling with Mobile Robotic Telepresence (2022)
Conference Proceeding
Boudouraki, A., Reeves, S., Fischer, J. E., & Rintel, S. (2022). Mediated Visits: Longitudinal Domestic Dwelling with Mobile Robotic Telepresence. . https://doi.org/10.1145/3491102.3517640

Mobile Robotic Telepresence (MRP) systems are remotely controlled, mobile videoconferencing devices that allow the remote user to move independently and have a physical presence in the environment. This paper presents a longitudinal study of MRP use... Read More about Mediated Visits: Longitudinal Domestic Dwelling with Mobile Robotic Telepresence.

Unpacking Practitioners' Attitudes Towards Codifications of Design Knowledge for Voice User Interfaces (2022)
Conference Proceeding
Khemani, K. H., & Reeves, S. (2022). Unpacking Practitioners' Attitudes Towards Codifications of Design Knowledge for Voice User Interfaces. In CHI '22: CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3491102.3517623

Recent HCI research has sought to develop guidelines-'heuristics', 'best practices', 'principles' and so on-for voice user interfaces (VUI) to aid both practitioners and researchers in improving the quality of VUI-based design. However, limited resea... Read More about Unpacking Practitioners' Attitudes Towards Codifications of Design Knowledge for Voice User Interfaces.

Demonstrating Interaction: The Case of Assistive Technology (2022)
Journal Article
Reyes-Cruz, G., Fischer, J. E., & Reeves, S. (2022). Demonstrating Interaction: The Case of Assistive Technology. ACM Transactions on Computer-Human Interaction, 29(5), 1-37. https://doi.org/10.1145/3514236

Technology "demos"have become a staple in technology design practice, especially for showcasing prototypes or systems. However, demonstrations are also commonplace and multifaceted phenomena in everyday life, and thus have found their way into empiri... Read More about Demonstrating Interaction: The Case of Assistive Technology.

Crossing with care: bogs, streams and assistive mobilities as family praxis in the countryside (2021)
Journal Article
Laurier, E., Dunkley, R., Smith, T. A., & Reeves, S. (2021). Crossing with care: bogs, streams and assistive mobilities as family praxis in the countryside. Gesprächsforschung, 22, 544-568

In this paper, we use ethnomethodology, membership categorisation analysis, and conversation analysis (EMCA) to investigate traversing obstacles in outdoor environments as reflexively constitutive of producing, resisting and adjusting family relation... Read More about Crossing with care: bogs, streams and assistive mobilities as family praxis in the countryside.

The Extent of User Involvement in the Design of Self-tracking Technology for Bipolar Disorder: Literature Review (2021)
Journal Article
Majid, S., Reeves, S., Figueredo, G., Brown, S., Lang, A., Moore, M., & Morriss, R. (2021). The Extent of User Involvement in the Design of Self-tracking Technology for Bipolar Disorder: Literature Review. JMIR Mental Health, 8(12), Article e27991. https://doi.org/10.2196/27991

Background: The number of self-monitoring apps for bipolar disorder (BD) is increasing. The involvement of users in human-computer interaction (HCI) research has a long history and is becoming a core concern for designers working in this space. The a... Read More about The Extent of User Involvement in the Design of Self-tracking Technology for Bipolar Disorder: Literature Review.

The Extent of User Involvement in the Design of Self-Tracking Technology for Bipolar Disorder: Literature Review (2021)
Working Paper
Majid, S., Reeves, S., Figueredo, G., Brown, S., Lang, A., Moore, M., & Morriss, R. The Extent of User Involvement in the Design of Self-Tracking Technology for Bipolar Disorder: Literature Review

Background: Self-monitoring applications for bipolar disorder are increasing in numbers. The application of user-centred design (UCD) is becoming standardised to optimise the reach, adoption and sustained use of this type of technology. Objectiv... Read More about The Extent of User Involvement in the Design of Self-Tracking Technology for Bipolar Disorder: Literature Review.

"I can't get round": Recruiting Assistance in Mobile Robotic Telepresence (2021)
Journal Article
Boudouraki, A., Fischer, J. E., Reeves, S., & Rintel, S. (2021). "I can't get round": Recruiting Assistance in Mobile Robotic Telepresence. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW3), Article 248. https://doi.org/10.1145/3432947

Via audiovisual communications and a controllable physical embodiment, Mobile Robotic telePresence (MRP) systems aim to support enhanced collaboration between remote and local members of a given setting. But MRP systems also put the remote user in po... Read More about "I can't get round": Recruiting Assistance in Mobile Robotic Telepresence.

Pulling Back the Curtain on the Wizards of Oz (2020)
Journal Article
Porcheron, M., Fischer, J. E., & Reeves, S. (2020). Pulling Back the Curtain on the Wizards of Oz. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW3), Article 243. https://doi.org/10.1145/3432942

The Wizard of Oz method is an increasingly common practice in HCI and CSCW studies as part of iterative design processes for interactive systems. Instead of designing a fully-fledged system, the 'technical work' of key system components is completed... Read More about Pulling Back the Curtain on the Wizards of Oz.

Translations and Boundaries in the Gap Between HCI Theory and Design Practice (2020)
Journal Article
Velt, R., Benford, S., & Reeves, S. (2020). Translations and Boundaries in the Gap Between HCI Theory and Design Practice. ACM Transactions on Computer-Human Interaction, 27(4), 1-28. https://doi.org/10.1145/3386247

The gap between research and design practice has long been a concern for the HCI community. In this article, we explore how different translations of HCI knowledge might bridge this gap. A literature review characterizes the gap as having two key dim... Read More about Translations and Boundaries in the Gap Between HCI Theory and Design Practice.