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Relationship between expectation management and client retention in online cognitive behavioural therapy (2014)
Journal Article
Ekberg, S., Barnes, R., Kessler, D., Mirza, S., Montgomery, A. A., Malpass, A., & Shaw, A. (2015). Relationship between expectation management and client retention in online cognitive behavioural therapy. Behavioural and Cognitive Psychotherapy, 43(6), doi:10.1017/S1352465814000241. ISSN 1352-4658

Background: Engaging clients from the outset of psychotherapy is important for therapeutic success. However, there is little research evaluating therapists’ initial attempts to engage clients in the therapeutic process. This article reports retrospec... Read More