The Effects of Relationship Marketing on Share of Business: A Synthesis and Comparison of Models
(2014)
Journal Article
Vieira, A. L., Winklhofer, H., & Ennew, C. (2014). The Effects of Relationship Marketing on Share of Business: A Synthesis and Comparison of Models. Journal of Business to Business Marketing, 21(2), 85-110. https://doi.org/10.1080/1051712x.2014.903455
Purpose: The article synthesizes the extensive empirical work on relationship marketing (RM) and compares the various conceptualizations to give a better understanding of the relational factors (i.e., characteristics of the business relationship) tha... Read More about The Effects of Relationship Marketing on Share of Business: A Synthesis and Comparison of Models.