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Supporting group interactions in museum visiting

Tolmie, Peter; Benford, Steve; Greenhalgh, Chris; Rodden, Tom; Reeves, Stuart

Authors

Peter Tolmie

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STEVE BENFORD steve.benford@nottingham.ac.uk
Dunford Chair in Computer Science

Chris Greenhalgh

TOM RODDEN TOM.RODDEN@NOTTINGHAM.AC.UK
Pro-Vice-Chancellor of Research & Knowledge Exchange



Abstract

Ethnographic study in two contrasting museums highlights a widespread but rarely documented challenge for CSCW design. Visitors' engagement with exhibits often ends prematurely due to the need to keep up with or attend to fellow group members. We unpack the mechanics of these kinds of phenomena revealing how the behaviours of summoning, pressurizing, herding, sidelining, and rounding up, lead to the responses of following, skimming and digging in. We show how the problem is especially challenging where young children are involved. As an initial prompt we explore two ways in which CSCW could help address this challenge: enabling a more fluid association between information and exhibits; and helping reconfigure the social nature of visiting.

Citation

Tolmie, P., Benford, S., Greenhalgh, C., Rodden, T., & Reeves, S. (2014). Supporting group interactions in museum visiting.

Conference Name 17th ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 14)
End Date Feb 19, 2014
Publication Date Feb 1, 2014
Deposit Date Jul 21, 2015
Publicly Available Date Mar 28, 2024
Peer Reviewed Peer Reviewed
Keywords Museums; Collaboration; Visiting practices; Ethnography
Public URL https://nottingham-repository.worktribe.com/output/997286
Publisher URL http://dl.acm.org/citation.cfm?id=2531619&CFID=514611195&CFTOKEN=70886419
Additional Information Published in: Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing. New York : ACM, 2014, ISBN: 978-1-4503-2540-0, pp. 1049-1059
, doi: 10.1145/2531602.2531619

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