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Supporting group interactions in museum visiting

Tolmie, Peter; Benford, Steve; Greenhalgh, Chris; Rodden, Tom; Reeves, Stuart

Authors

Peter Tolmie

Steve Benford

Chris Greenhalgh

Tom Rodden

Stuart Reeves



Abstract

Ethnographic study in two contrasting museums highlights a widespread but rarely documented challenge for CSCW design. Visitors' engagement with exhibits often ends prematurely due to the need to keep up with or attend to fellow group members. We unpack the mechanics of these kinds of phenomena revealing how the behaviours of summoning, pressurizing, herding, sidelining, and rounding up, lead to the responses of following, skimming and digging in. We show how the problem is especially challenging where young children are involved. As an initial prompt we explore two ways in which CSCW could help address this challenge: enabling a more fluid association between information and exhibits; and helping reconfigure the social nature of visiting.

Publication Date Feb 1, 2014
Peer Reviewed Peer Reviewed
APA6 Citation Tolmie, P., Benford, S., Greenhalgh, C., Rodden, T., & Reeves, S. (2014). Supporting group interactions in museum visiting
Keywords Museums; Collaboration; Visiting practices; Ethnography
Publisher URL http://dl.acm.org/citation.cfm?id=2531619&CFID=514611195&CFTOKEN=70886419
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingh.../end_user_agreement.pdf
Additional Information Published in: Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing. New York : ACM, 2014, ISBN: 978-1-4503-2540-0, pp. 1049-1059
, doi: 10.1145/2531602.2531619

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group-interactions.pdf (1.7 Mb)
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Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf





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