David Golightly
The characteristics of railway service disruption: implications for disruption management
Golightly, David; Dadashi, Nastaran
Authors
Nastaran Dadashi
Abstract
Rail disruption management is central to operational continuity and customer satisfaction. Disruption is not a unitary phenomenon - it varies by time, cause, location and complexity of coordination. Effective, user-centred technology for rail disruption must reflect this variety. A repertory grid study was conducted to elicit disruption characteristics. Construct elicitation with a group of experts (n=7) captured 26 characteristics relevant to rail disruption. A larger group of operational staff (n=28) rated 10 types of rail incident against the 26 characteristics. The results revealed distinctions such as business impact and public perception, and the importance of management of the disruption over initial detection. There were clear differences between those events that stop the traffic, as opposed to those that only slow the traffic. The results also demonstrate the utility of repertory grid for capturing the characteristics of complex work domains.
Citation
Golightly, D., & Dadashi, N. (in press). The characteristics of railway service disruption: implications for disruption management. Ergonomics, https://doi.org/10.1080/00140139.2016.1173231
Journal Article Type | Article |
---|---|
Acceptance Date | Mar 10, 2016 |
Online Publication Date | May 23, 2016 |
Deposit Date | May 25, 2016 |
Publicly Available Date | Mar 28, 2024 |
Journal | Ergonomics |
Print ISSN | 0014-0139 |
Electronic ISSN | 1366-5847 |
Publisher | Taylor & Francis Open |
Peer Reviewed | Peer Reviewed |
DOI | https://doi.org/10.1080/00140139.2016.1173231 |
Keywords | Railways, disruption, repertory grid, expertise, socio-technical systems design |
Public URL | https://nottingham-repository.worktribe.com/output/788891 |
Publisher URL | http://www.tandfonline.com/eprint/RVmxTImRVwWK37hNYacx/full |
Additional Information | This is an Accepted Manuscript of an article published by Taylor & Francis in Ergonomics on 23 May 2016, available online: http://www.tandfonline.com/10.1080/00140139.2016.1173231 |
Files
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