Karen Lumsden
Austerity Policing, Emotional Labour and the Boundaries of Police Work: An Ethnography of a Police Force Control Room in England
Lumsden, Karen; Black, Alex
Authors
Alex Black
Abstract
© The Author(s) 2017. This article discusses the changing role of policing in an era of austerity from the perspective of frontline civilian police staff (call handlers and dispatchers) in a force control room (FCR). It draws on a symbolic interactionist framework and the concept of emotional labour in order to explore the emotional responses and strategies engaged in by staff when responding to 101 non-emergency calls and 999 emergency calls. The clash of public and police expectations, and the emotional labour expended when managing this clash, provide a valuable insight into the frontline staff perspective on the changing role of the police under austerity. Data are drawn from ethnographic fieldwork in the control room of a police force in England.
Citation
Lumsden, K., & Black, A. (2018). Austerity Policing, Emotional Labour and the Boundaries of Police Work: An Ethnography of a Police Force Control Room in England. British Journal of Criminology, 58(3), 606-623. https://doi.org/10.1093/bjc/azx045
Journal Article Type | Article |
---|---|
Acceptance Date | Jul 20, 2017 |
Online Publication Date | Aug 10, 2017 |
Publication Date | 2018-05 |
Deposit Date | Oct 10, 2019 |
Publicly Available Date | Mar 29, 2024 |
Journal | The British Journal of Criminology |
Print ISSN | 0007-0955 |
Electronic ISSN | 1464-3529 |
Publisher | Oxford University Press (OUP) |
Peer Reviewed | Peer Reviewed |
Volume | 58 |
Issue | 3 |
Pages | 606-623 |
DOI | https://doi.org/10.1093/bjc/azx045 |
Keywords | Pathology and Forensic Medicine; Arts and Humanities (miscellaneous); Law; Social Psychology |
Public URL | https://nottingham-repository.worktribe.com/output/2796954 |
Publisher URL | https://academic.oup.com/bjc/article/58/3/606/4080314 |
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