Skip to main content

Research Repository

Advanced Search

Probing IoT-based consumer services: 'insights' from the connected shower

Crabtree, Andy; Hyland, Lewis; Colley, James; Flintham, Martin; Fischer, Joel E.; Kwon, Hyosun

Probing IoT-based consumer services: 'insights' from the connected shower Thumbnail


Lewis Hyland

James Colley

Professor of Human-Computer Interaction

Hyosun Kwon


This paper presents findings from the deployment of a technology probe-the connected shower-and implications for the development of 'living services' or autonomous context-aware consumer-oriented IoT services that exploit sensing to gain consumer 'insight' and drive personalised service innovation. It contributes to the literature on water sustainability and the potential role and barriers to the adoption of smart showers in domestic life. It also contributes to our understanding of context, which enables user activity to be discriminated and elaborated thereby furnishing the 'insight' living services require for their successful operation. Problematically, however, our study shows that context is not a property of sensor data. Rather than provide contextual insights into showering, the sensor data requires contextualisation to discriminate and elaborate user activity. Thus, in addition to examining the potential of the connected shower in everyday life, we consider how sensor data is contextualised through the doing of data work and the relevance of its interactional accomplishment and organisation to the design of living services.

Journal Article Type Article
Acceptance Date Aug 21, 2019
Online Publication Date Sep 5, 2019
Publication Date 2020-10
Deposit Date Sep 2, 2019
Publicly Available Date Sep 2, 2019
Journal Personal and Ubiquitous Computing
Print ISSN 1617-4909
Electronic ISSN 1617-4917
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
Volume 24
Pages 595–611
Keywords Internet of Things; connected shower; technology probe; sustainability; context; data work
Public URL
Publisher URL
Additional Information Received: 11 January 2019; Accepted: 21 August 2019; First Online: 5 September 2019; : The research reported in this paper was conducted in accordance with the University of Nottingham’s ethics procedures: ExternalRef removed; : The authors declare that they have no conflict of interest.


You might also like

Downloadable Citations