Organizational Learning and Hotel Performance: The Role of Capabilities’ Hierarchy

Ali, Sadaqat; Peters, Linda; Khan, Ullah; Ali, Wajahat

Abstract

Building on the capabilities' hierarchy concept, a model of the effect of organizational learning on hotel performance is proposed and tested in this study. Data was collected from 240 managers in the hotel industry of United Kingdom and Pakistan via survey. The results revealed strong direct interrelation between different level of capabilities and an indirect relation between organizational learning and performance through these capabilities. This paper makes theoretical contributions to both management and hospitality and tourism research by generating an integrative and unifying framework for an organizational learning performance relationship, clarifying capabilities interrelationships and empirically revealing the exact way these capabilities enhance performance. Also, it has practical implications for hotel managers' understanding on the development and use of capabilities as a hierarchy in enhancing their hotel performance.

Citation

Ali, S., Peters, L., Khan, U., & Ali, W. (2020). Organizational Learning and Hotel Performance: The Role of Capabilities’ Hierarchy. International Journal of Hospitality Management, 85, Article 102349. https://doi.org/10.1016/j.ijhm.2019.102349

• Journal Article Type: Article
• Acceptance Date: Jul 31, 2019
• Online Publication Date: Aug 31, 2019
• Publication Date: 2020-02
• Deposit Date: Aug 19, 2019
• Publicly Available Date: Mar 1, 2021
• Journal: International Journal of Hospitality Management
• Print ISSN: 0278-4319
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 85
• Article Number: 102349
• DOI: https://doi.org/10.1016/j.ijhm.2019.102349
• Keywords: Organizational Learning; Dynamic and Substantive Capabilities; Capabilities' hierarchy; Organizational Performance; Hotel industry
• Public URL: https://nottingham-repository.worktribe.com/output/2448140
• Publisher URL: https://www.sciencedirect.com/science/article/pii/S027843191930129X