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Human factors in information leakage: mitigation strategies for information sharing integrity

Wong, Wai Peng; Tan, Hwee Chin; Tan, Kim Hua; Tseng, Ming-Lang

Authors

Wai Peng Wong

Hwee Chin Tan

KIM TAN kim.tan@nottingham.ac.uk
Professor of Operations and Innovation Management

Ming-Lang Tseng



Abstract

Structured Abstract Purpose-The purpose of this paper is to explore the human factors triggering information leakage and investigate how companies mitigate insider threat for information sharing integrity. Design/methodology/approach-The methodology employed is multiple case studies approach with in-depth interviews with five Multinational Enterprises/Multinational Corporations. Findings-The findings reveal that information leakage can be approached with human governance mechanism such as organizational ethical climate and information security culture. Besides, higher frequency of leakages negatively affects information sharing integrity. Moreover, this paper also contributes to a research framework which could be a guide to overcome information leakage issue in information sharing. Research limitations/implications-The current study involved MNC/MNEs operating in Malaysia while companies in other countries may have different ethical climate and information sharing culture. Thus, for future research, it will be good to replicate the study in a larger geographic region to verify the findings and insights of this research. Practical implications-This research contributes to the industry and business that are striving towards solving the mounting problem of information leakage by raising awareness of human factors and to take appropriate mitigating governance strategies to preempt information leakage. This paper also contributes to a novel theoretical model that characterizes the iniquities of humans in sharing information, and suggests measures which could be a guide to avert disruptive leakages. Originality/value-This paper is likely an unprecedented research in moulding human governance in the domain of information sharing and its Achilles' heel which is information leakage.

Journal Article Type Article
Publication Date Jul 8, 2019
Journal Industrial Management & Data Systems
Print ISSN 0263-5577
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 119
Issue 6
Pages 1242-1267
APA6 Citation Wong, W. P., Tan, H. C., Tan, K. H., & Tseng, M. (2019). Human factors in information leakage: mitigation strategies for information sharing integrity. Industrial Management and Data Systems, 119(6), 1242-1267. https://doi.org/10.1108/imds-12-2018-0546
DOI https://doi.org/10.1108/imds-12-2018-0546
Keywords information leakage; organizational ethical climate; information security culture; information sharing; human governance
Publisher URL https://www.emerald.com/insight/content/doi/10.1108/IMDS-12-2018-0546/full/html

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